Bakery Team Member

Nothing Bundt Cakes - Coralville; Coralville (IA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a Guest Service Representative to create a warm and welcoming environment for guests. This role is essential in engaging with customers, providing creative solutions for celebratory occasions, and ensuring a memorable experience. The ideal candidate will exhibit strong interpersonal skills, a friendly demeanor, and a commitment to guest satisfaction. Responsibilities include greeting guests, processing orders, maintaining product knowledge, and upholding cleanliness standards. Join a dynamic team where your contributions will bring joy to customers and enhance their special moments. Flexibility in scheduling is offered to accommodate various shifts, making this an exciting opportunity for those who enjoy working in a fast-paced environment.

Qualifications

• Must be 16 years or older with a friendly and positive attitude.
• Previous experience in guest service is a plus.

Responsibilities

• Greet guests warmly and assist with orders to ensure a superior experience.
• Maintain a clean bakery and assist with cake decorations and presentations.

Skills

Interpersonal Skills

Customer Service

Attention to Detail

Time Management

Basic Arithmetic

Education

No formal education required

Previous guest service experience

Tools

Point-of-Sale System

Job description

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace.

Accountabilities/Duties:

• Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs, and follows NbC Sweet Steps of Service to create a superior guest experience.
• Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions, and complimentary retail merchandise.
• Suggests additional merchandise, including balloons, candles, and cards, to complete a unique celebration.
• Processes guest orders efficiently and accurately utilizing the point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected.
• Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows, and other surfaces.
• Replenishes retail merchandise and cake display case to ensure a strong visual presentation.
• Assembles cake and balloon orders according to guest specifications for the given celebration and follows NbC cake decorating and presentation standards with precision.
• Prioritizes workload according to schedule to ensure all orders are completed at the appropriate pick-up or delivery time, and crafts all orders for walk-in guests.
• Prepares cake decorations, boxes, bows, and other packaging materials in advance to ensure requisite supplies are readily available for cake order demands.
• Monitors inventory of cake-crafting supplies and notifies management when replenishment is required.
• Evaluates frosted and decorated cakes to ensure NbC standards are met and notifies management of any quality control issues.
• Cleans, sanitizes, and restocks the workstation and ensures all crafting tools are sufficiently prepared for the next shift.
• Supports the Guest Service Representative in assisting walk-in guests and answering the telephone as needed.
• Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene.
• Maintains a consistent work attendance and punctuality record.

Knowledge, Skills, and Abilities:

• Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident, and communicative.
• Enjoys interacting with diverse people and excels at providing a superior guest experience.
• Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
• Is diligent, organized, and self-motivated.
• Has the ability to understand and carry out oral and written instructions and request clarification when needed.
• Is comfortable with new technology and has the ability to operate a point-of-sale system.
• Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency.
• Has the capacity to stand for extended periods of time and work in a fast-paced environment.

Education, Certifications and Work Experience Requirements:

• Applicants must be 16 years of age or older.
• While no formal education or work experience is required, previous guest service experience at a bakery, restaurant, or retail store is a plus.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands. We are very accommodating and willing to work with your schedule.

Paychecks come weekly.