Bakery Retail Associate — Warm Service, Flexible Hours

Levain Bakery; Philadelphia (Philadelphia County); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

HRA (Healthcare Reimbursement Account)

Commuter benefits

Bike-share reimbursement

14 weeks parental leave

Paid time off (1 week)

Job summary

Levain Bakery is seeking a Retail Team Member to deliver warm, helpful, and accurate customer service, reflecting the brand's dedication. You will create a welcoming environment that encourages return visits and support daily store operations.

You will participate in team collaboration, uphold brand standards, and assist with inventory, cleanliness, and order accuracy while adapting to a fast-paced bakery setting.

Qualifications

• People-forward attitude with exceptional customer service skills; Be proactive and empathetic in assisting customers and team members
• Strong communication & interpersonal skills; team-oriented with a positive attitude
• Maintain a high level of professionalism and care: be adaptable, flexible, and patient
• Must be reliable, responsible, and punctual
• Ability to remain calm under pressure in a fast-paced environment when troubleshooting issues: be consistent, patient, and even keeled
• Strong attention to detail in customer interactions and product knowledge
• Embody and promote the values and standards of Levain Bakery

Responsibilities

• Lead with curiosity and compassion by showing care for your co-workers and build meaningful connections that broaden your perspective
• Display a strong sense of teamwork: Work collaboratively with team members to ensure smooth store operations
• Facilitate open, clear, and timely communication with your team members and management
• Stay informed about new products, procedures, and promotions
• Greet customers with a warm and welcoming demeanor
• Ensure every guest receives consistent, accurate, high-quality service that reflects Levain’s brand standards
• Foster strong, lasting relationships with customers to enhance their sense of belonging and connection to our community surrounding the bakery
• Resolve customer issues promptly and courteously and operate with empathy
• Consistently adhere to established protocols and maintain the highest standards of excellence to ensure all baked goods meet Levain Bakery’s quality standards
• Adept knowledge of Toast POS system
• Ensure all in-store and third-party delivery (3PD) orders are accurate and safely prepared
• Maintain cleanliness in all areas of the store, including customer areas, restrooms, and workspaces
• Assist in restocking and organizing inventory and adhere to guidelines given from Shift Lead or management

Skills

Customer service

Communication

Teamwork

Reliability

Tools

Toast POS

Job description

Levain Bakery is seeking a Retail Team Member to deliver warm, helpful, and accurate customer service, reflecting the brand's dedication. You will create a welcoming environment that encourages return visits and support daily store operations.

You will participate in team collaboration, uphold brand standards, and assist with inventory, cleanliness, and order accuracy while adapting to a fast-paced bakery setting.