BAKERY/LEAD CLERK

Pick 'n Save in; Oak Creek (WI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in retail is seeking a Bakery/Lead Clerk to support department management and ensure excellent customer service. The role involves oversight of operations, teamwork encouragement, and adherence to Standard Operating Procedures (SOPs) while maintaining food safety standards. Ideal candidates have a high school diploma, retail experience, and effective customer interaction skills.

Qualifications

• 1+ years' retail experience or equivalent.
• Ability to read/interpret documents.
• Strong math skills for calculations.

Responsibilities

• Encourage teamwork through cooperative interactions.
• Provide excellent customer service.
• Monitor product temperatures and placement.

Skills

Interpersonal skills

Customer service skills

Decision-making skills

Math skills

Communication skills

Education

High school diploma

Job description

BAKERY/LEAD CLERK (Finance)

Backup the department manager and oversee the department successfully in the manager's absence, mastering the Standard Operating Procedures (SOPs), including merchandising, order guides, scheduling, contribution to profit, people development, and customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Minimum qualifications:

• High school diploma or general education degree, 1+ years' retail experience, or an equivalent combination of education and experience
• Effective interpersonal and customer service skills
• Friendly, approachable, and outgoing demeanor/team player
• Sound judgment/decision-making skills
• Strong math skills (e.g., calculate discounts, proportions, percentages)
• Basic algebra and geometry skills (e.g., calculate circumferences, volume)
• Ability to read/interpret documents (e.g., training manuals)
• Good oral and written communication skills
• Ability to speak effectively to groups of customers/employees

Responsibilities include:

• Encourage teamwork through cooperative interactions with co-workers
• Welcome, serve, and assist customers to provide excellent customer service
• Ensure proper staffing to address service levels and efficient utilization of labor
• Operate equipment (e.g., knives, box cutter, and pricing gun) according to company guidelines
• Communicate effectively with customers and respond to questions and requests in a timely manner
• Follow opening/closing procedures according to SOPs
• Ensure storage and code dating SOPs are adhered to for all products
• Implement timely price changes and in-store transfers in the manager's absence
• Remove and dispose of un-sellable products appropriately
• Follow merchandising guidelines, including display models, signage, and packaging
• Monitor product temperatures and placement in coolers and freezers to maintain freshness
• Oversee product portion control to meet SOPs
• Adhere to receiving procedures in the manager's absence
• Proof, bake, glaze, top, and thaw products per SOPs
• Stock and refill products correctly
• Follow all company and department policies and SOPs
• Comply with all food safety, sanitation, and safety regulations and identify unsafe conditions
• Maintain flexibility to work all shifts and relocate if needed

Physical demands:

• Walking on wet surfaces, standing, turning, kneeling, reaching, squatting, stooping/bending, lifting (up to 80 lbs.), pushing/pulling objects (200 to 2,000 lbs.), and exposure to hot/cold temperatures
• Occasional crawling, ladder climbing, and walking on uneven ground

Must perform essential functions with or without reasonable accommodation.