Bakery Guest Experience Associate - Flexible Hours & Perks

Susiecakes; Los Angeles (CA); On-site; USD 26,000 - 28,000; Full time

Job description

Compensation $19.00 - $20.00/hour

Job Type Permanent

Description

Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries.

BENEFITS & PERKS:

• Free non-slip shoes (annually!)
• Birthday month PTO with complimentary cake
• Company holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)
• Vacation, 401k, FSA
• Pet rescue reimbursement and pet insurance
• Flexible return to work schedule for maternity leave

Greet, welcome, and connect with guests. Maintain service quality standards by delivering premium guest service and treating each guest as a VIP. Anticipate guest needs and provide tailored suggestions. Handle all guest transactions in an efficient, professional and competent manner. Perform guest service tasks and other duties as instructed by Manager-on-Duty (MOD) or General Manager. Deliver product on an as needed basis.

RESPONSIBILITIES:

• Maintain positive guest and team relations by living company values
• Deliver premium guest service according to steps of service and standard operating procedures
• Take and hand out guest orders with attention to detail and accuracy
• Delivering product on an ongoing basis and according to business needs.
• Answer questions about daily/custom offerings and pricing with confidence
• Identify and recover guests who are dissatisfied with service and/or product
• Perform shifts as scheduled to open and close the bakery
• Perform dishwasher duties as needed
• Assist culinary team as needed
• Ensure all food is prepared, handled and stored according to all required food safety code standards

QUALIFICATIONS:

• One year of experience in a customer service environment preferred
• Previous quick service food handling experience in either the hospitality or food and beverage industry a plus
• Excellent verbal and written communication skills

Must be able to safely utilize all bakery equipment

Ability to work in multiple regional locations

Ability to work in cross functional roles as needed (front-of house & back-of-house)

Ability to adapt to a flexible schedule according to business needs

Ability to transport product and make deliveries when needed

Must have reliable transportation and valid driver’s license

PHYSICAL REQUIREMENTS:

• Frequent walking, kneeling, bending and reaching overhead
• Able to stand for extended periods of time
• Must be able to lift, move and carry up to 50 pounds

EDUCATION:

• High school diploma or GED required

LANGUAGE SKILLS:

• Must be able to speak, read and write English for safety reasons

OTHER:

• Ability to work flexible hours, including weekends and holidays, as needed