Bakery & Deli Customer Care Specialist

Kroger Family of Companies; Alcoa (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Alcoa, TN seeks a Grocery Clerk (Bakery/Deli) to create outstanding customer experiences. You will prepare items per requests, handle bakery equipment, and promote samples and specials while upholding food safety and quality standards.

You will assist the department manager in reaching goals, stay knowledgeable about products, maintain inventory, and ensure accurate temperatures and a clean, welcoming department.

Qualifications

• Customer service skills are required for daily interactions with customers.
• Strong communication skills are required to assist customers and colleagues.
• Basic math skills are necessary to handle transactions and recipes.
• Ability to obtain a food handler permit after employment.

Responsibilities

• Prepare bakery/deli items per customer requests using proper equipment.
• Offer product samples to help customers discover items.
• Inform customers of bakery and/or deli specials.
• Provide fresh products and correct portion sizes to prevent shrink.
• Recommend deli or bakery items to meet customer needs.
• Use bakery equipment safely and according to guidelines.
• Prepare foods according to temperature logs and recipes.
• Measure and mix ingredients as required.
• Label, stock, and inventory department merchandise.
• Check product quality and review sell-by dates.
• Maintain proper temperatures in cases and coolers; log temperatures.
• Promote trust and respect among associates.
• Create a welcoming environment and assist customers with questions.
• Adhere to all food safety regulations and safety procedures.
• Report accidents to management and escalate issues as needed.
• Work cooperatively in high-paced environments.

Skills

Customer service

Communication skills

Basic math

Food handler permit

Job description

Kroger Family of Companies in Alcoa, TN seeks a Grocery Clerk (Bakery/Deli) to create outstanding customer experiences. You will prepare items per requests, handle bakery equipment, and promote samples and specials while upholding food safety and quality standards.

You will assist the department manager in reaching goals, stay knowledgeable about products, maintain inventory, and ensure accurate temperatures and a clean, welcoming department.