Bakery/Deli Clerk

Kroger; Seattle (WA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Bakery/Deli Clerk to enhance customer experiences through exceptional service. In this role, you will prepare bakery and deli items, assist customers with product selections, and maintain a clean and safe environment. You will work collaboratively in a fast-paced setting, reinforcing safety procedures and ensuring quality assurance standards are met. This position offers a unique opportunity to be part of a diverse team dedicated to creating positive experiences and growing your career in a supportive environment. Join the mission to feed the human spirit and make a difference in your community.

Qualifications

• Strong customer service and communication skills are essential.
• Ability to obtain a food handler’s permit upon employment.

Responsibilities

• Prepare bakery and deli items per customer requests using proper equipment.
• Maintain a safe and clean environment that encourages customer return.
• Monitor inventory and stocking conditions, noting discrepancies.

Skills

Customer Service skills

Effective communication skills

Knowledge of basic math

Education

Food handler’s permit

Job description

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Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions:

• Prepare bakery and deli items per customer requests using proper equipment.
• Offer product samples to help customers discover new items or inquire about products.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products in the correct portion size to prevent shrink.
• Recommend bakery or deli items to customers to meet their needs.
• Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare, and mix ingredients using appropriate utensils and equipment.
• Package, label, and inventory ingredients and merchandise.
• Check product quality, review "sell by" dates, and take necessary actions.
• Properly operate kitchen equipment like stoves, scales, fryers, steamers, etc.
• Label, stock, and inventory department merchandise.
• Report discrepancies in product ordering/shipping.
• Understand store layout and locate products for customers.
• Stay updated on current and upcoming promotions and ads.
• Maintain knowledge of products and respond to customer questions with suggestions.
• Monitor inventory and stocking conditions, noting discrepancies.
• Maintain proper temperatures in cases and coolers, and keep logs.
• Create a welcoming environment for customers and promote trust among associates.
• Follow all food safety regulations and guidelines.
• Reinforce safety procedures, identify unsafe conditions, and notify management.
• Inspect equipment regularly and report repairs needed.
• Notify management of accidents involving customers or employees.
• Work cooperatively in a fast-paced, sometimes stressful environment.
• Manage conflicts in a reasonable and cooperative manner.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help when needed to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.
• Perform essential functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain a food handler’s permit upon employment

Desired Previous Job Experience:

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience

About Us

Based in Washington, Qualify Food Centers (QFC) merged with The Kroger Company in 1998. We serve customers in 59 stores across Washington and Oregon. As part of Kroger, we pride ourselves on diverse teams passionate about food and people, aiming to create positive experiences for customers and communities. We value diversity, innovation, and community impact. Join us to be part of our mission to feed the human spirit and grow your career.