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Job Description
Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Responsibilities
Essential Job Functions:
- Prepare bakery/deli items according to customer requests using proper equipment.
- Offer product samples to help customers discover new items or inquire about products.
- Inform customers of bakery and/or deli specials.
- Provide customers with fresh products in the correct portion size to prevent shrinkage.
- Recommend bakery or deli items to ensure customer satisfaction.
- Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to company guidelines.
- Prepare foods following temperature logs and cooking instructions.
- Measure, prepare, and mix ingredients as per recipes using appropriate utensils and equipment.
- Package, label, and inventory ingredients and merchandise.
- Check product quality for freshness and review "sell by" dates.
- Properly use kitchen equipment including stoves, scales, fryers, steamers, etc.
- Label, stock, and inventory department merchandise.
- Report discrepancies in product ordering or shipping.
- Understand store layout and locate products for customers.
- Stay updated on current and upcoming promotions and ads.
- Maintain knowledge of products and respond to customer inquiries.
- Monitor inventory and stocking conditions, noting discrepancies.
- Ensure proper temperature maintenance in cases and coolers, keeping logs.
- Create a welcoming environment for customers.
- Adhere to all food safety regulations and guidelines.
- Follow safety procedures, identify unsafe conditions, and notify management.
- Inspect equipment regularly and report repairs.
- Handle customer or employee accidents appropriately.
- Work effectively in a high-paced, sometimes stressful environment.
- Manage conflicts professionally and cooperatively.
- Maintain honesty and integrity regarding customer and business information.
- Follow directions and seek assistance when needed.
- Support interactions with minors, individuals with special needs, and older adults.
- Perform essential functions with or without reasonable accommodations.
Qualifications
Minimum Position Qualifications:
- Customer service skills
- Effective communication skills
- Basic math knowledge
- Ability to obtain a food handlers permit upon employment
Desired Previous Job Experience:
- Customer service skills
- Bakery or deli experience
- Retail experience
About Us
Based in Arizona, Fry’s Food Stores merged with The Kroger Company in 1983. Today, we serve customers in over 120 stores across Arizona. As part of Kroger, we value diversity and aim to create great experiences for our customers, communities, and team members. We believe in feeding the human spirit and supporting your growth and success.
What You’ll Receive From Us
We offer comprehensive benefits supporting your well-being, including healthcare, flexible schedules, counseling, discounts, tuition reimbursement, and growth opportunities. Visit our Benefits Page for more information.