Bakery/Deli Clerk

Kroger; Oakland (CA); On-site; USD 19,000 - 25,000; Full time

Job summary

Kroger is seeking a Grocery Clerk (Bakery/Deli) in Oakland to provide outstanding customer service while preparing bakery items and assisting in the deli. You will handle samples, maintain product freshness, and ensure accurate portions.

The role emphasizes safety, inventory, and friendly, helpful interactions with customers. The successful candidate will know bakery equipment, follow recipes and temperatures, and engage with customers to recommend products.

Qualifications

• Customer service skills required.
• Effective communication and basic math are important.
• Ability to obtain a current food handler's permit after employment.

Responsibilities

• Prepare bakery items per customer requests using bakery equipment.
• Offer product samples to help customers discover items.
• Inform customers of bakery/deli specials.
• Provide customers with fresh products and correct portions.
• Recommend deli or bakery items to meet customer needs.
• Use bakery equipment according to guidelines.
• Prepare foods following temperature logs and cooking instructions.
• Measure, prepare and mix ingredients.
• Label and inventory department merchandise.
• Ensure product quality and check sell-by dates.
• Report discrepancies to the department manager.
• Understand store layout and locate products.
• Gain knowledge of products and respond to questions.
• Maintain inventory awareness.
• Ensure proper temperatures and temperature logs.
• Promote trust among associates.
• Create welcoming environment.
• Adhere to food safety regulations.
• Reinforce safety programs and identify unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Work cooperatively in busy environments.
• Manage conflict professionally.
• Act with honesty and integrity regarding information.
• Follow directions and seek assistance as needed.
• Provide support for minors and older adults.
• Must be able to perform essential functions with or without accommodation.

Skills

Customer Service

Effective communication

Basic math

Food handlers permit

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

Essential Job Functions

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum Position Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Desired Previous Job Experience

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience