Bakery/Deli Clerk

Kroger Co.; Dunwoody (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger Family of Companies seeks a Grocery Clerk (Bakery/Deli) to deliver outstanding customer service, maintain a safe and clean department, and assist the department manager in achieving sales goals. You will prepare items, offer samples, and respond to customer inquiries with knowledge and courtesy.

Responsibilities include using bakery equipment safely, stocking and labeling products, monitoring temperatures, promoting specials, and ensuring products meet freshness standards while supporting

Qualifications

• Customer service skills essential for assisting shoppers and resolving concerns.
• Clear communication to explain products and promotions.
• Ability to perform basic math for transactions, pricing, and portioning.
• Knowledge of food safety principles for bakery/deli operations.

Responsibilities

• Prepare items per customer requests using bakery equipment.
• Offer product samples to help customers discover new items.
• Inform customers of bakery/deli specials and promotions.
• Provide fresh products in correct portions to minimize shrink.
• Use bakery equipment safely (refrigerators, slicers, ovens, scales).
• Follow cooking instructions and temperature logs for food safety.
• Label, stock and inventory department merchandise.
• Maintain proper temperatures and temperature logs.
• Answer customer questions and assist with product recommendations.

Skills

Customer service

Effective communication

Basic math

Food safety knowledge

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.

Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

RESPONSIBILITIES

Essential Job Functions:

• Grocery Clerk (Bakery/Deli) will prepare items per customer requests using proper bakery equipment.
• Bakery/Deli Clerk should offer product samples to help customers discover new items or products they inquire about.
• Grocery Clerk (Bakery/Deli) will be able to inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close possible to the amount ordered) to prevent shrink.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, slicers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage confl

QUALIFICATIONS

Minimum Position Qualifications:

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Desired Previous Job Experience

• Customer Service skills
• Bakery or Deli experience is helpful
• Retail experience