Bakery/Deli Clerk

Kroger; Columbia Township (MO); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Bakery/Deli Clerk to create an outstanding customer experience through exceptional service. In this role, you will prepare bakery and deli items, maintain a safe and clean environment, and assist in reaching sales goals. You will have the opportunity to engage with customers, recommend products, and ensure quality standards are met. If you are passionate about food and enjoy working in a fast-paced environment, this position offers a great chance to develop your skills while contributing to a positive team atmosphere.

Qualifications

• Customer service skills are essential for ensuring customer satisfaction.
• Effective communication is necessary for interacting with customers and team members.

Responsibilities

• Prepare bakery and deli items according to customer requests.
• Maintain a clean environment and adhere to food safety regulations.
• Monitor inventory and ensure product quality.

Skills

Customer service skills

Effective communication skills

Basic math knowledge

Education

Food handlers permit

Job description

Join to apply for the Bakery/Deli Clerk role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

1. Prepare bakery and deli items according to customer requests using proper equipment.
2. Offer product samples to help customers discover new items or inquire about products.
3. Inform customers of bakery and deli specials.
4. Provide customers with fresh products in the correct portion size to prevent shrinkage.
5. Recommend bakery or deli items to ensure customer satisfaction.
6. Use bakery equipment such as refrigerators, freezers, slicers, and ovens according to guidelines.
7. Prepare foods following food safety and temperature logs and cooking instructions.
8. Measure, prepare, and mix ingredients as per recipes using appropriate utensils and equipment.
9. Package, label, and inventory ingredients and merchandise accurately.
10. Check product quality, review 'sell by' dates, and take necessary actions.
11. Properly operate kitchen equipment including stoves, scales, fryers, steamers, etc.
12. Label, stock, and inventory department merchandise.
13. Report discrepancies in product ordering or shipping to the manager.
14. Understand store layout and locate products for customers.
15. Stay updated on current and upcoming promotions and seasonal ads.
16. Maintain knowledge of products and respond to customer inquiries with suggestions.
17. Monitor inventory and stock conditions, noting discrepancies.
18. Ensure proper temperatures in cases and coolers, maintaining logs.
19. Create a welcoming environment for customers and promote trust among staff.
20. Adhere to food safety regulations and safety procedures.
21. Inspect equipment regularly and notify management of repairs.
22. Report customer or employee accidents promptly.
23. Work cooperatively in a fast-paced, sometimes stressful environment.
24. Manage conflicts professionally and cooperatively.
25. Act with honesty and integrity regarding customer and business information.
26. Follow directions and seek assistance when needed to resolve issues.
27. Support and assist customers, including minors, individuals with special needs, and seniors.
28. Perform essential job functions with or without reasonable accommodations.

Qualifications

Minimum Position Qualifications

• Customer service skills
• Effective communication skills
• Basic math knowledge
• Ability to obtain a food handlers permit upon employment

Desired Previous Job Experience

• Customer service experience
• Bakery or deli experience is helpful
• Retail experience