Bakery/Coffee Shop Assistant Team Leader

Metropolitan Market; Gig Harbor (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Team Leader for their Bakery/Coffee Shop Department to enhance guest service. The role involves training staff, ensuring product quality, and engaging with customers to promote bakery and coffee offerings, as well as effective merchandising. Ideal candidates are outgoing, organized, and possess strong leadership skills.

Benefits

20% team member discount

Medical, dental, vision insurance

Health savings accounts

Flexible spending arrangements

Company-funded disability and life insurance

Employee Assistance Program

Retirement plans

Generous paid time off benefits

Sick/safe leave

Career development opportunities

Qualifications

• Minimum two years of Barista and food service experience.
• One year of supervisory experience.
• Three years of customer service experience.

Responsibilities

• Train all Bakery/Coffee Shop team members and provide performance feedback.
• Ensure guest service expectations are consistently achieved.
• Maintain high-quality standards in product management and merchandising.

Skills

Self-Motivation

Time Management

Organizational Skills

Interpersonal Skills

Oral Communication

Leadership Skills

Problem Solving

Education

Washington State Food Workers Card

Job description

THE ROLE

Team Leaders lead by example training all of our Bakery/Coffee Shop team members on ensuring guest service expectations are consistently achieved on a department-wide basis. Our Bakery/Coffee Shop Department enjoys engaging with guests through prompt fulfillment of customer orders, sharing knowledge about our delicious bakery and coffee offerings, and ensuring our wonderful self-serve areas are clean and well-stocked. We seek outgoing, friendly individuals to help us deliver tasty, fresh bakery and drink items to our guests!

MORE ABOUT WHAT YOU’D DO

• Demonstrate genuine enthusiasm and sincerity; customize approach to meet customer needs and build rapport through individualized service.
• Anticipate customer needs and questions related to products; actively work to remain knowledgeable and current in areas of responsibility, including product knowledge (e.g., product tasting, cutting-edge trends, product use research, and vocabulary development). Effectively follow-through with customer item requests, questions, and concerns.
• Maintain high-quality standards in product management and presentation. Planning and executing Bakery/Coffee Shop merchandising, displays and pricing.
• Assist with effective ordering of all products for the Bakery/Coffee Shop Department.
• Establish sales, gross profit, labor and supply budgets for the Bakery/Coffee Shop.
• Lead and readily participate in product promotions and focuses.
• Train all Bakery/Coffee Shop Department team members, providing performance feedback and coaching.
  

WHAT WE’RE LOOKING FOR

For this role, we seek candidates with a high level of self-motivation and initiative who are able to problem solve and have proven success working in a diverse team environment. Successful candidates will have demonstrated ability to prioritize multiple tasks simultaneously and produce quality output while working within deadlines; they will possess excellent time management and organizational skills.

Our team members deliver exceptional guest service and possess strong interpersonal and oral communication skills. Hired team members will have strong leadership skills and possess comprehensive product information, creative merchandising and display skills.

We strive to find candidates with knowledge of food safety, HACCP/Department of Health guidelines. Ideally, our new Assistant Team Leaders will have two years Barista and food service experience, one year of supervisory experience and three years of customer service experience.

WHAT WE OFFER

• Competitive pay
• 20% team member discount
• Medical, dental, vision insurance (very low cost to team members)
• Health savings accounts (subject to qualified medical plans)
• Flexible spending arrangements (subject to qualified medical plans)
• Company-funded disability and life insurance
• Employee Assistance Program available to all team members
• Retirement plans available to all team members
• Generous paid time off benefits
• Sick/safe leave provided consistent with local and state requirements
• Reduced cost ORCA Card program for King County team members
• Education support
• Career development opportunities
• Wage/salary range: $24.00 - $28.00

The specific programs and options available to any given team member are dependent upon eligibility factors such as position, date of hire, work location, and terms of applicable collective bargaining agreements.

OTHER THINGS TO KNOW

Employment may be dependent upon successful background check and reference checks. All store employees must have a valid Washington State Food Workers Card to begin work.

Equal Employment Opportunity (EEO): It is the policy of Metropolitan Market, LLC that all employees and applicants be afforded equal opportunities in employment without regard to race, color, sex (including gender identity and gender stereotypes), national origin, religion, disability, or retaliation for engaging in an EEO protected activity. The Company prohibits discrimination or harassment based on any of these categories, as well as on age, genetic information, sexual orientation, marital status, status as a parent, military service, or any other bases protected under applicable local, state, or federal law.