Bakery Clerk & Customer Service Associate

Quality Food Centers; Maple Valley (WA); On-site; USD 18,000 - 23,000; Full time

Job summary

Quality Food Centers in Maple Valley, WA is seeking a friendly Bakery Clerk to create an outstanding customer experience. You will prepare items per customer requests, offer samples, and ensure freshness while following food safety guidelines.

The role involves using bakery equipment, maintaining temperatures and proper labeling, helping customers find items, and supporting the department with inventory and cleanliness.

Qualifications

• Customer service skills required.
• Ability to handle stressful situations.
• Effective communication skills required.
• Knowledge of basic math required.
• Ability to obtain current food handlers permit once employed.

Responsibilities

• Prepare items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery specials.
• Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking/baking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review "sell by" dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, fryer, steamer, robot coupe etc.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Understand the store's layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Display a positive attitude.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer Service

Stress management

Communication

Basic math

Food handler permit

Job description

Quality Food Centers in Maple Valley, WA is seeking a friendly Bakery Clerk to create an outstanding customer experience. You will prepare items per customer requests, offer samples, and ensure freshness while following food safety guidelines.

The role involves using bakery equipment, maintaining temperatures and proper labeling, helping customers find items, and supporting the department with inventory and cleanliness.