Bakery Clerk

Hy-Vee, Inc.; Eldridge (IA); On-site; USD 24,000 - 30,000; Full time

Job summary

Hy-Vee Inc in Eldridge, IA is seeking a Bakery Clerk to review daily orders, prepare and replenish bakery products, and deliver friendly customer service. You will greet customers, assist in locating items, and ensure proper sanitation and product freshness.

The role requires teamwork and adherence to store guidelines in a busy bakery department. The position is non-exempt and involves operating registers, handling payments, and supporting bakery operations to ensure a positive shopping

Qualifications

• High school diploma not required, but six months of related work experience is expected.
• Customer service orientation and ability to learn customers' names.

Responsibilities

• Provide prompt, friendly customer service and learn customers' names, addressing them by name when possible.
• Assist customers by guiding them to products, securing items, loading/unloading heavy items, and handling customer requests to enhance the shopping experience.
• Review food freshness and daily orders; take bakery orders; replenish and prepare products; maintain clean, sanitary work areas and proper production lists.
• Operate department registers and handle payments where applicable; adhere to policies and hygiene guidelines.
• Collaborate with team to ensure customer satisfaction and a positive store environment.

Education

Less than High school or equivalent experience

Tools

Mixers and ovens

Wrapping equipment

Label printer

Cash register

Dishwasher

Bread slicer

Job description

Additional Considerations (if any)

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Bakery Clerk

Department: Bakery

FLSA: Non-Exempt

General Function: Responsible for reviewing daily orders, preparing & replenishing products in a prompt, efficient and friendly manner. Additionally you will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies: Partnerships, Growth mindset, Results oriented, Customer focused, Professionalism, Reporting Relations, Accountable

Reports to: District Store Director, Store Manager, Assistant Managers of; Perishables, Store Operations, and Health Wellness Home; Bakery Department Manager

Positions that Report to you: None

Primary Duties and Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store. Makes an effort to learn customers’ names and to address them by name whenever possible.

Assists customers by: (examples include) escorting them to the products they’re looking for, securing products that are out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, performing other tasks in every way possible to enhance the shopping experience.

Reviews the status and appearance of the food for freshness. Reviews orders for the day. Takes customer orders at the bakery counter. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat. Ensures that an adequate food supply is ready and on hand and develops or follows a production list. Anticipates product needs for the department on a daily basis. Prepares, finishes, and replenishes product as necessary. Pulls product from cooler/freezer to prepare for baking. Checks in product, puts product away, and may review invoices. Runs the department registers and receives payment, makes change, etc., where applicable. Removes trash in a timely manner. Maintains strict adherence to department and company guidelines related to personal hygiene and dress. Adheres to company policies and individual store guidelines. Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

Washes dishes as necessary. Orders product and supplies as necessary. Prices products for customers as necessary. Delivers orders as needed. Assists in other areas of store as needed. Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables. Ability to do simple addition and subtraction; copying figures, counting and recording. Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Education and Experience

Less than High school or equivalent experience and six months of less of similar or related work experience.

Physical Requirements

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally, 20 pounds of force frequently, and 10 pounds of force constantly to move objects. Visual requirements include clarity of vision at a distance of more than 20 inches and less than 20 feet with or without correction, color vision, depth perception and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

The duties for this position are normally conducted in a store environment. There is significant pressure to meet deadlines and handle multiple priorities. There is exposure to flour dust, noise, cleaning chemicals/solvents, electrical shock and temperature extremes.

Equipment Used to Perform Job

Standard tools and equipment used in a bakery environment including mixers, ovens, wrapping, label printer, cash register, telephone, dishwasher, bread slicer, electric knife, microwave, airbrush, and copy cat.

Contacts

Has daily contact with the general public and customers. Has contact with federal/state governmental or regulatory agencies regarding inspections.

Employment is contingent upon the successful completion of a pre employment drug screen.