BAKERY/CAKE DECORATOR UN

Kroger; Littleton (CO); On-site; USD 26,000 - 34,000; Full time

Job summary

Kroger in Littleton, CO is seeking a bakery associate to create an outstanding customer experience by helping customers, preparing bakery items and maintaining a clean, safe department.

You will answer questions about products, stock, label and inventory merchandise, follow food safety guidelines and support management in achieving department goals.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handler permit upon employment.

Responsibilities

• Promote trust and respect among associates.
• Create an environment where customers feel welcome and appreciated by answering questions about products.
• Gain knowledge of products and respond to questions with suggestions.
• Prepare bakery items per customer requests using proper equipment.
• Offer samples to help customers discover new items.
• Inform customers of bakery specials.
• Provide customers with fresh products and correct portions to prevent shrink.
• Recommend bakery items to meet customer needs.
• Use bakery equipment per company guidelines.
• Prepare foods according to temperature logs and recipes.
• Label, stock and inventory department merchandise.
• Report discrepancies to the department manager.
• Maintain a positive attitude and assist customers as needed.
• Stay aware of inventory and seasonal ads.
• Adhere to all food safety regulations and safety procedures.

Skills

Effective communication

Stress management

Math basics

Customer service

Education

Food handlers permit

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department, and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Role model and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Prepare bakery items per customer requests using proper bakery equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend bakery items to customers to ensure they get the products they want and need.
• Use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Measure, prepare and mix ingredients according to recipe, using variety of kitchen utensils and equipment.
• Adequately prepare, package, label and inventory ingredients in merchandise.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Properly use kitchen equipment, stove, computerized scale, freezer etc.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.li>
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Understand the store’s layout and be able to locate products when requested by customer.
• Stay current with present, future, seasonal and special ads.
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math
• Current food handlers permit once employed

Desired

• Bakery/Cake Decorating experience
• Retail experience
• Second language: speaking, reading and/or writing