BAKERY/CERTIFIED CAKE DECORATOR

Kroger Family of Companies; Pinckney (MI); On-site; USD 28,000 - 40,000; Full time

Job summary

Kroger Family of Companies is seeking a bakery associate to deliver outstanding customer service in a busy bakery department. You will assist customers, answer questions about products, and help prepare and decorate bakery items, including wedding cakes, using proper equipment.

The role requires cake decorating experience, retail exposure, and strong communication skills to maintain high quality and freshness of products while ensuring safety and store standards.

Qualifications

• Bakery/cake decorating experience required.
• Retail experience preferred.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.

Responsibilities

• Create an environment where customers feel welcome and valued by answering questions about bakery products.
• Gain knowledge of products and respond to questions with product suggestions.
• Prepare bakery items, including wedding cakes, per customer requests using bakery equipment.
• Decorate cakes, pastries, cupcakes, cookies and other bakery items.
• Label, stock, sign and inventory department merchandise.
• Check product quality, ensure freshness and review sell-by dates.

Skills

Cake decorating

Retail experience

Customer service

Stress management

Communication

Math basics

Education

Cake decorator certification

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store’s layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• Obtain cake decorator certification once employed
• Bakery/cake decorating experience
• Retail experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math

Desired

• Second language: speaking, reading and/or writing