BAKERY/CAKE DECORATOR

Kroger Family of Companies; Eagle River (WI); On-site; USD 17,000 - 21,000; Full time

Job summary

Kroger Family of Companies in Wisconsin is seeking a Bakery Customer Service Associate to deliver outstanding service, assist the department manager in achieving sales goals, and maintain a clean, inviting bakery area.

You will respond to questions, prepare bakery items, sample products, decorate cakes, inspect freshness, stock shelves, and follow health and safety regulations.

Qualifications

• Experience in retail environments is required.
• Bakery or cake decorating experience is preferred.
• Able to manage stressful situations.
• Basic math knowledge.
• Effective communication skills with customers and coworkers.

Responsibilities

• Create an outstanding customer experience through exceptional service and answer questions.
• Gain knowledge of products and respond to questions; suggest items.
• Offer product samples and prepare bakery items per customer requests.
• Recommend bakery items to meet customer needs.
• Check product quality, review sell-by dates, and use bakery equipment properly.
• Decorate cakes, pastries, cupcakes, cookies and other items.
• Label, stock, sign, and inventory department merchandise.
• Report discrepancies to the department manager.
• Navigate store layout and assist with ads and seasonal items.
• Maintain inventory awareness and note discrepancies.
• Adhere to health, safety, and labor controls and store policies.
• Reinforce safety programs and report unsafe conditions.
• Inspect equipment and report needed repairs.
• Report safety risks, theft, or fraud; notify management of incidents.
• Perform essential duties with or without reasonable accommodation.

Skills

Retail experience

Bakery/cake decorating

Stress management

Math skills

Communication skills

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. RESPONSIBILITIES - Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store

• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Offer product samples to help customers discover new items or products they inquire about; prepare bakery items, including wedding cakes, per customer requests using proper bakery equipment
• Recommend bakery items to customers to ensure they get the products they want and need
• Check product quality to ensure freshness; review sell by dates and take appropriate action; use all equipment in bakery such as the refrigerators, freezers, and ovens according to company guidelines
• Decorate cakes, pastries, cupcakes, cookies and other bakery items
• Label, stock, sign, and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Understand the store's layout and be able to locate products when requested by customer; stay current with present, future, seasonal and special ads
• Maintain an awareness of inventory/stocking conditions note any discrepancies in inventory
• Adhere to all local, state and federal health and civil code regulations
• Ensure that all current merchandising, customer service, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are being followed
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud; notify management of customer or employee accidents
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications Minimum

• Any retail experience
• Any bakery/cake decorating experience
• Ability to handle stressful situations
• Knowledge of basic math
• Effective communication skills

Desired

• Second language: speaking, reading and/or writing