Bakery Café Guest Experience & Coffee Expert

Dog Tag Bakery; Washington; On-site; USD 16,531 - 24,796; Full time

Job summary

Wet Willie's in Washington, DC is seeking a friendly Bakery Cafe Server to warmly greet customers, take orders, upsell products and prepare drink orders to standard. You will operate a cash register and handle payments accurately while following cash handling policies.

You will educate customers about coffee beans and brewing methods, maintain a clean client area, and support the store during busy periods with a calm, positive attitude. Flexibility for nights, weekends, and holidays is preferred.

Qualifications

• Some cash handling and customer service experience strongly preferred.
• Ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner.
• Requires the ability to stand, bend, and lift (up to 25 lbs.) to perform normal job functions.
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, and converse with customers in English.
• Must be able to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Greets customers and takes orders; provides information about products and looks for opportunity to up-sell products.
• Prepares all drink orders to company standards.
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change, and follows policies.
• Educates and informs customers about differences among coffee beans, coffee preparation and home brewing methods.
• Cleans and stocks customer area.
• Follows company operating policies and procedures, including safety and security, to ensure safety during each shift.
• Maintains a calm demeanor during high volume to keep store operating to standard and set a positive example.

Skills

Cash handling

Customer service

People skills

English proficiency

Job description

Job 168046 - Bakery Cafe Server
Washington, DC

• Greets customers and takes food order; provides information about products and looks for opportunity to "up-sell" products
• Prepares all drink orders to company standards
• Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, and follows all customer service and cash handling policies and procedures
• Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
• Cleans and stocks customer area
• Follows company operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team

Requirements

• Some cash handling and customer service experience strongly preferred
• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner
• Requires the ability to stand, bend, and lift (up to 25 lbs.) in order to perform normal job functions
• Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with customers in English
• Must be able to work a flexible schedule, including nights, weekends, and holidays
• Requires the ability to learn and maintain knowledge of companys products and procedures