BAKERY/ASST DEPT LEADER

Kroger Family of Companies; Two Rivers (WI); On-site; USD 42,000 - 52,000; Full time

Job summary

Kroger Family of Companies in Wisconsin is seeking a Bakery Department Manager to lead daily operations, ensure safe, clean environment and deliver outstanding customer service.

You will set department goals, manage scheduling, train associates, oversee quality, implement promotions, and monitor inventory and costs while upholding Kroger's standards. This role requires strong communication, ability to handle stress, and a current food handler permit; prior bakery/retail management is a plus.

Qualifications

• Excellent oral and written communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handler's permit upon employment.

Responsibilities

• Promote trust and respect among associates and maintain a positive attitude.
• Establish department performance goals and empower associates to meet targets.
• Develop adequate scheduling to manage customer volume.
• Train and develop associates and participate in the performance appraisal process.
• Create an environment where customers feel welcome and informed about products in the department and store.
• Inform customers of promos and offer samples to help discover items.
• Review products for quality and freshness and take appropriate action.
• Develop and implement a department business plan to achieve desired results.
• Create and execute sales promotions in partnership with store management.
• Inform and educate department associates about current and upcoming promotions affecting the department.
• Prepare and submit seasonal critiques for the sales and merchandising supervisor.
• Implement the period promotional plan for the department.
• Assist management in budgeting, expense control, and profit/loss reviews.
• Schedule price changes and update shelf tags/promotional signs.
• Plan and organize inventory processes and train associates on CAO.
• Ensure proper temperatures and log temperature checks.
• Reinforce safety programs and report safety risks and incidents.
• Report safety risks or illegal activity as required.
• Adhere to laws, guidelines, and company policies.
• Work cooperatively in a fast-paced and sometimes stressful environment.
• Manage conflicts constructively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek help to resolve issues.
• Provide support to minors, individuals with special needs, and/or older adults.
• Perform essential job functions with or without reasonable accommodation.

Skills

Excellent communicati on

Basic math

Handle stress

Food handler permit

Education

High School Diploma or GED

Any management experience

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor all functions, duties and activities related to the Bakery department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Promote trust and respect among associates, with a positive attitude

• Communicate company, department, and job specific information to associates

• Establish department performance goals and empower associates to meet or exceed targets through teamwork

• Develop adequate scheduling to manage customer volume

• Train and develop associates on their job performance and participate in the performance appraisal process

• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products

• Inform customers of produce specials and offer product samples to help customers discover new items

• Review/inspect products for quality and freshness and take appropriate action

• Develop and implement a department business plan to achieve desired results

• Create and execute sales promotions in partnership with store management

• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department

• Prepare and submit seasonal critiques for the sales and merchandising supervisor

• Implement the period promotional plan for the department

• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports

• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs

• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering (CAO)

• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained

• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents

• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud

• Adhere to all local, state and federal laws, and company guidelines

• Ability to work cooperatively in high paced and sometimes stressful environment

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner

• Ability to act with honesty and integrity regarding customer and business information

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults

• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS MINIMUM

• Excellent oral/written communication skills

• Knowledge of basic math (counting, addition, subtraction)

• Ability to handle stressful situations

• Current food handlers permit once employed

DESIRED

• High School Diploma or GED

• Any management experience

• Any bakery/retail experience

• Second language (speaking, reading and/or writing)