BAKERY/ASST DEPT LEADER

Kroger; Louisville (CO); On-site; USD 35,000 - 52,000; Full time

Job summary

Kroger is seeking a bakery department role to deliver outstanding customer service and maintain a safe, clean environment. You will drive sales, monitor QA standards, and support store management in budgeting and promotions.

The role requires strong communication, basic math, and a current food handlers permit. You will lead associates, manage inventory, and ensure quality and safety across the department.

Qualifications

• Excellent oral and written communication required.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handlers permit once employed.

Responsibilities

• Promote trust and respect among associates with a positive attitude.
• Communicate department information to associates and leadership.
• Establish department performance goals and empower teams to meet targets.
• Develop scheduling to manage customer volume.
• Train associates and participate in performance reviews.
• Create welcoming environment and assist customers with questions on products.
• Inform customers of specials and offer samples to showcase items.
• Review product quality and freshness and take action as needed.
• Develop and implement a department business plan to achieve results.
• Create and execute promotions with store management.
• Educate associates about promotions and changes in-store.
• Prepare seasonal critiques for supervision of sales and merchandising.
• Implement the department’s promotional plans.
• Assist with store/department budgeting, expense control, and financial reporting.
• Schedule price changes and maintain shelf tags.
• Plan and organize inventory processes; monitor stocking conditions and CAO training.
• Ensure proper temperatures in cases and coolers and log readings.
• Reinforce safety programs and report safety risks, outages, or theft.
• Adhere to laws and company guidelines; work under pressure when needed.
• Collaborate effectively to resolve customer and business issues.
• Support and interact with diverse customers including minors and seniors.
• Perform essential job functions with or without accommodation.

Skills

Communication

Math basics

Stress management

Food handler permit

Education

High School Diploma or GED

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor all functions, duties and activities related to the Bakery department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Excellent oral/written communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed

Desired

• High School Diploma or GED
• Any management experience
• Any bakery/retail experience
• Second language (speaking, reading and/or writing)