Baker

Market District; Westlake (OH); On-site; USD 17,000 - 22,000; Full time

Job summary

Giant Eagle in Westlake, OH is seeking a Bakery Team Member. You will help prepare and bake products to ensure freshness, provide guest service, and contribute to a friendly, efficient bakery environment. You’ll work with scratch recipes, help guests, and maintain safety and sanitation standards.

The role emphasizes understanding customer needs, product quality, and teamwork within the Bakery team to deliver the freshest offerings for our guests.

Qualifications

• 6–12 months bakery experience or completion of Giant Eagle Apprenticeship program.
• Prior bakery or related industry experience desired.
• No High School diploma required.

Responsibilities

• Perform bench work according to scratch procedures when necessary.
• Prepare and shape products to spec using scratch recipes.
• Bake products to specified time and temperature.
• Insert products into proof box and set controls for proper size and shape.
• Prepare and fry donuts according to established procedures.
• Rotate and manage bakery products to ensure freshness and proper dating.
• Provide exemplary customer service and assist guests in locating products.
• Suggestive selling and active sampling when appropriate.
• Maintain safety and sanitation across the bakery area.
• Keep equipment, surfaces, and floors clean and organized.
• Record special orders accurately to ensure customer satisfaction.
• Assist in maintaining bakery backroom, cooler, and freezer efficiency.
• Assist in other areas as required.

Job description

Job Summary

Our Baker is a key player in making sure our Bakery products look and taste amazing. In addition to providing unparalleled guest service, you'll be responsible for using the best ingredients to craft the most delicious selection for our guests. As a Team Member, you'll be part of a team that emphasizes building lifelong relationships with our customers by focusing on understanding and exceeding their needs. As a member of the Bakery team, your primary responsibility will be preparing and baking the products to ensure only the freshest are available.

Job Description

Experience Required: Satisfactory completion of job specific skills assessment; 6 to 12 months experience or successful completion of the Giant Eagle Apprenticeship program
Experience Desired: Prior experience working in Bakery or related industry
Education Desired: No High School diploma required
Lifting Requirement: Up to 50 pounds
Age Requirement: At least 18 years of age

Job Responsibilities

• Perform bench work according to established scratch procedures when necessary.
• Prepare product and form product to specifications as required according to scratch recipes.
• Bake prepared product using appropriate time and temperature as specified by recipe.
• Prepare Bakery products according to established recipes which include scratch recipes.
• Properly insert products into proof box, set controls, and close door to ensure proper size and shape of product.
• Prepare and fry donuts according to established procedures.
• Insert products into and retrieve products from the freezer to preserve freshness.
• Kindly answer questions and resolve problems to ensure guest requirements are met.
• Actively demonstrate appropriate suggestive selling techniques and provide active sampling when appropriate.
• Provide exemplary customer service by greeting customers and ensuring they are able to locate the products they are looking for. Bakery Team Members are also expected to have sufficient knowledge to answer questions and make suggestions to our customers.
• Maintain safety as the top priority in all aspects of our work, for our Team Members, guests, and products.
• Bake prepared and scratch product for the Bakery cases and displays, rotating product and ensuring code dating procedures are followed and only the freshest product is available for sale.
• Maintain cleanliness of equipment, tables, utensils, floor, etc. to ensure that safety and sanitation regulations are met.
• Accurately record special orders on Bakery products to ensure the customer is delighted with the finished product.
• Maintain proper safety and sanitation methods, emergency procedures, clean-ups, steritech, proper lifting and housekeeping to ensure department standards are met.
• Understand all the ingredients and purpose of each used in manufacturing scratch baked goods.
• Assist in maintaining Bakery backroom, cooler and freezer efficiency by unloading deliveries.
• Assemble necessary baking ingredients to prepare for baking operation including all scratch recipes.
• Assist in other areas as required.

About Us

At Giant Eagle, we believe in nourishing life’s moments, big and small, because they matter. We strive to lead the way in quality, service, and everyday value. Most importantly, the compassion, care, and respect our Team Members show to each other and in our communities is what truly sets us apart. Here, you’ll find a place to win, grow, and be better together. If you want to make a real impact, belong to a supportive community, and build a meaningful career, we invite you to grow your future with us — because you matter.