Baker

Rensko Holdings; Sidney (OH); On-site; USD 20,664 - 27,552; Part time

Job summary

A restaurant chain is seeking a Baker to ensure products are fresh and accurate, deliver exceptional customer service, and maintain operational standards. Candidates must be ready to follow health and safety protocols while supporting a positive customer experience. This role emphasizes efficient service, cleanliness, and adherence to company policies. Applicants must be at least 16 years old and demonstrate a friendly attitude towards customers.

Qualifications

• Must be 16 years of age or older.

Responsibilities

• Follows Always Fresh procedure to ensure product quality.
• Delivers outstanding Customer Service through approachable behavior.
• Supports service speed targets by working efficiently.
• Follows restaurant policies and cleanliness standards.
• Works in compliance with health and safety legislation.

Job description

Baker

Tim Hortons Baking Program

• Follows the guaranteed Always Fresh procedure to ensure products are always fresh and always accurate; adheres to product shelf life standards to ensure the best quality product is available to guests
• Delivers consistent and outstanding Customer Service by maintaining a showcase that is appealing for guests and contains the minimum quantity and variety standards to ensure proper product selection is available
• Enhances the Customer Service experience through friendly attitude, attentive behavior and following the S.E.T. Principles: Smile, Eye Contact, Thank You
• Helps support speed of service targets by working quickly and efficiently to fill orders and meet customer needs in the restaurant and drive thru
• Promptly executes service recovery for any Customer Service concerns or complaints by making it right with the guest, regardless of involvement in the issue
• Listens carefully to Customer Service concerns and apologizes for the experience in the case of a complaint

Restaurant Operations

• Follows all Operations standards and guidelines for preparation of products and operation of equipment, according to training and operational materials provided
• Monitors fridge and freezer product inventory and submits order quantities
• Prepares all products as required, minimizing food waste through the production of smaller quantities of food more often throughout the day; records prepared items and waste on the production sheet
• Receives and responds to showcase and product needs from the Restaurant Front
• Assists in serving guests in the Restaurant Front when necessary
• Regularly takes temperatures of the required products, fridges and freezers and records information in the Time & Temperature Log
• Cleans and maintains the production area in the restaurant

Policies & Procedures

• Follows all restaurant policies, procedures and standards
• Supports a clean environment that is ready for rush periods and time-sensitive requests through regular clean up, organization and stocking of the kitchen
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Management team

Health & Safety

• Works in compliance with occupational health and safety legislation
• Knows, understands and follows safe work practices and procedures
• Uses or wears personal protective equipment or clothing as required
• Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
• Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone

*Must be 16 years of age or older.