Baggage Performance Lead – Operations Analytics

Menzies Aviation; College Park (GA); On-site; USD 70,000 - 85,000; Full time

Job summary

Menzies Aviation is seeking a Baggage Performance Manager based in College Park, GA. This role oversees the mishandled baggage reporting processes, ensuring accuracy and customer focus in baggage handling.

The ideal candidate should have a Bachelor's degree in a related field and at least 5 years of experience in airline operations. Strong analytical skills and familiarity with baggage tracking systems are essential. Join us in delivering exceptional service in the aviation industry, fostering a safe and inclusive work environment.

Qualifications

• 5+ years of experience in airline operations, baggage services, or performance management.
• Strong analytical skills with experience interpreting operational data and KPIs.
• Ability to work in a fast-paced operational environment.

Responsibilities

• Monitor and analyze mishandled baggage reports for compliance with standards.
• Collaborate with teams to improve processes and reduce baggage incidents.
• Develop strategies to enhance reporting efficiency and customer experience.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Stakeholder management

Education

Bachelor’s degree in aviation management, Business Administration, Operations Management, or related field

Tools

Baggage tracking systems (e.g., WorldTracer)

Job description

Menzies Aviation is seeking a Baggage Performance Manager based in College Park, GA. This role oversees the mishandled baggage reporting processes, ensuring accuracy and customer focus in baggage handling.

The ideal candidate should have a Bachelor's degree in a related field and at least 5 years of experience in airline operations. Strong analytical skills and familiarity with baggage tracking systems are essential. Join us in delivering exceptional service in the aviation industry, fostering a safe and inclusive work environment.