Backwaiter: Elevate Guest Experience & Team Support

Saint Vincent; New Orleans (LA); Hybrid; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Dental Insurance

Health Insurance

Life Insurance

Vision Insurance

Holiday pay after 90 days ofemployment

PTO

Employee discounts at our restaurants

Job summary

Hotel Saint Vincent in New Orleans seeks friendly restaurant staff to welcome guests, seat them according to preferences, and help balance dining room flow. You will ensure impeccable service, monitor timing of orders, and support front- and back-of-house teams in a fast-paced environment.

Applicants should have a High School Diploma or equivalent, strong hospitality skills, and the stamina to work evenings and weekends. Previous full-service restaurant experience is preferred.

Qualifications

• High School Diploma or equivalent; willingness for early mornings, nights, weekends and holidays.
• Excellent hospitality and friendliness.
• Physical stamina to lift and carry heavy items.
• Ability to work in hot, hectic environments; stand, walk, bend, and lift heavy items.
• Willingness to work evenings and weekends.
• Previous full-service restaurant experience strongly preferred.
• Ability to read menus, safety documents, and other work-related documents.
• Ability to understand and follow written and/or verbal instructions.

Responsibilities

• Welcome all guests and ensure they are given responsive, professional, and gracious service at all times.
• Seat guests based on guest preferences and under the direction of the management team.
• Balance out the guest flow and maximize covers in the dining room.
• Carefully watch tables and fill water glasses and other drinks as appropriate.
• Communicate pertinent information to a Manager in a prompt fashion to respond to any guest needs and provide the highest possible level of service.
• Be able to properly manage time and resources and work efficiently with minimal supervision.
• Be available to fill in as needed or as directed by the restaurant manager or immediate supervisor to ensure restaurant operations are smooth and efficient.
• Ensure the tables are set up impeccably, with utensils, glassware, and plates neatly arranged, creating a welcoming dining atmosphere for guests.
• Expertly cleared and reset tables, promptly removing used dishes and utensils to maintain an organized and clean dining area.
• Act as a key communicator between the front-of-house and back-of-house teams, ensuring that food is delivered accurately and promptly.
• Monitors and ensures timely preparation of food orders to synchronize delivery to the table.
• Supports waiters and kitchen staff in other duties as required.
• Performs other work-related duties as assigned.

Skills

Customer service

Communication

Stamina

Teamwork

Education

High School Diploma or equivalent

Job description

Hotel Saint Vincent in New Orleans seeks friendly restaurant staff to welcome guests, seat them according to preferences, and help balance dining room flow. You will ensure impeccable service, monitor timing of orders, and support front- and back-of-house teams in a fast-paced environment.

Applicants should have a High School Diploma or equivalent, strong hospitality skills, and the stamina to work evenings and weekends. Previous full-service restaurant experience is preferred.