Backwaiter

P.F. Chang's China Bistro, Inc.; United States; On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities

Discounted meals

Employee referral program

Exclusive team member discounts

Closed on Thanksgiving and Christmas

401(k) retirement plan (hours-based)

Medical, dental and vision insurance (

Job summary

P.F. Chang's China Bistro, Inc. is hiring a Backwaiter to support restaurant operations by delivering food to guests promptly and courteously, assisting with dining room cleanliness, and maintaining service stations.

All team members must provide excellent customer service to ensure exceptional guest experiences. No prior experience is required—the training is provided. You must be at least 18 years old and may need a Food Handler's Card.

Qualifications

• No prior experience required; training is provided.
• Must be at least 18 years old.
• Possess or obtain a Food Handler's Card, where applicable.
• Ability to stand, reach, bend, balance and lift up to 30 lbs repeatedly.
• Strong multitasking skills in a fast-paced, team environment.
• Excellent communication and calm under pressure.

Responsibilities

• Deliver food to guests efficiently and meet requests.
• Monitor expo line, run trays for dine-in, assist guests with questions.
• Clear and sanitize tables, seating and floors per standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment and POS systems when required.
• Greet, seat guests, answer phones, and package takeout as needed.
• Support beverage prep and responsible alcohol service when required.

Skills

Multitasking

Excellent communication

Team-oriented

Job description

Benefits we offer for this position:

• All team members: Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement - we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations
• For qualifying team members: 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly Backwaiters.

Job Summary:

The Backwaiter is responsible for supporting restaurant operations by delivering food to guests promptly and courteously, assisting with dining room cleanliness, and maintaining service stations. All team members must provide excellent customer service to ensure exceptional guest experiences.

Job Responsibilities:

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with any questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Job Requirements:

• No prior experience required - training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler's Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Why work for us?

Because it's more than a job. We are passionate people doing meaningful work, motivated by our purpose: To Celebrate Life. Family. Food.

Application Window: This is an evergreen role; we accept applications on an ongoing basis and there is no fixed deadline.

Our Heritage Whether it's an Asian design, a new twist on a classic dish, or a pair of chopsticks, we embrace our Asian heritage whenever and wherever we can. The fresh ingredients and pure cooking methods that we use every day in our kitchens have been the same since our inception in 1993. Today, we have 210+ U.S. restaurants, including airport locations, as well as 100+ international locations in more than 22 countries across the globe.

Our Purpose Our purpose is to Celebrate Life. Family. Food. We treat our team members like family, and bring our authentic selves to work every day. We love to learn and grow, to challenge and be challenged, and our ultimate goal is to do our best, no matter what we are doing. We live to serve others and strive to make our guests’ lives better through joyful hospitality!