Backwaiter

PF Changs China Bistro; City of Albany (NY); On-site; USD 12,000 - 17,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid on the job training

Advancement opportunities

Discounted meals

Employee referral program

Exclusive discounts

Holiday closures

Job summary

PF Changs China Bistro in Albany, NY is hiring Backwaiters to support dining room operations. The Backwaiter delivers food promptly, helps with dining room cleanliness, and maintains service stations to ensure guests have an exceptional experience.

The role requires no prior experience (training provided), being at least 18, and a valid Food Handler's Card where applicable. You will work in a fast-paced team environment with opportunities to grow within the company.

Qualifications

• No prior experience required; training provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler's Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Responsibilities

• Deliver food to guests efficiently and meet requests.
• Monitor expo line, run trays for dine-in, assist guests with questions.
• Clear and sanitize tables, seating, and floors.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment (coffee, iced tea machines, POS).
• Interact courteously with guests and report quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders.
• Support beverage preparation and responsible alcohol service when required.

Skills

Excellent communication skills

Strong multitasking

Stand, lift up to 30 lbs

Education

Food Handler's Card

Job description

P.F. Chang’s Pay Range (based on experience): $10.70 / hour + tips

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement - we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly Backwaiters.

Job Summary:

The Backwaiter is responsible for supporting restaurant operations by delivering food to guests promptly and courteously, assisting with dining room cleanliness, and maintaining service stations. All team members must provide excellent customer service to ensure exceptional guest experiences.

Job Responsibilities:

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with any questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Job Requirements:

• No prior experience required - training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler's Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Why work for us?

Because it's more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.