Backwaiter

PF Changs China Bistro; Raleigh (NC); On-site; USD 12,000 - 21,000; Full time

Benefits offered by this job

Competitive pay

Flexible scheduling

Paid training

Advancement opportunities

Discounted meals

Referral program

Team member discounts

Holiday closures

Job summary

P.F. Chang’s China Bistro in Raleigh, NC is hiring Backwaiters for full-time and part-time, hourly positions. You will deliver food promptly, maintain dining-room cleanliness, and support service stations while providing excellent guest service.

No prior experience is required and training is provided; you must be at least 18 years old and may need a Food Handler’s Card where applicable. Eligibility for benefits applies based on hours worked.

Qualifications

• No prior experience required; training is provided.
• Must be at least 18 years old.
• Food Handler’s Card may be required where applicable.

Responsibilities

• Deliver food to guests efficiently and attentively.
• Monitor expo line, run trays for dine-in, assist guests with questions.
• Clear and sanitize tables, seating, and floors to standard.
• Retrieve and transport dirty dishes to the dishwashing area.
• Restock and clean service stations as needed.
• Operate coffee and iced tea machines and POS systems.
• Greet guests and support with seating and takeout when needed.
• Support beverage prep and responsible alcohol service when required.

Skills

Multitasking

Communication

Teamwork

Tools

POS systems

Job description

P.F. Chang’s Pay Range (based on experience): $2.13 / hour + tips

Benefits we offer for this position:

All team members:

• Competitive pay
• Flexible scheduling
• Paid on the job training
• Opportunities for advancement – we promote from within
• Discounted meals
• Employee referral program
• Exclusive team member discounts
• Closed on Thanksgiving and Christmas at most locations

For qualifying team members:

• 401(k) retirement plan (based on hours worked)
• Medical, dental and vision insurance (based on hours worked)
• Paid sick leave (in qualifying jurisdictions)

Hiring immediately for full-time and part-time hourly Backwaiters.

Job Summary:

The Backwaiter is responsible for supporting restaurant operations by delivering food to guests promptly and courteously, assisting with dining room cleanliness, and maintaining service stations. All team members must provide excellent customer service to ensure exceptional guest experiences.

Job Responsibilities:

• Deliver food to guests efficiently and ensure all requests are met.
• Monitor the expo line, run trays of food for dine-in, and assist guests with any questions.
• Clear and sanitize tables, seating, and floors according to restaurant standards.
• Retrieve and transport dirty dishes to the dishwashing station.
• Restock and clean service stations as needed.
• Operate kitchen equipment such as coffee machines, iced tea machines, and POS systems.
• Interact courteously with guests and notify managers of quality or service concerns.
• Follow company policies, dress code, and safety procedures.
• Assist with greeting, seating guests, answering phones, and packaging takeout orders when necessary.
• Support with beverage preparation and responsible alcohol service when required.

Job Requirements:

• No prior experience required—training is provided.
• Must be at least 18 years old.
• Possess or obtain a current Food Handler’s Card, where applicable.
• Ability to stand, reach, bend, balance, and lift objects up to 30 lbs. repeatedly during a shift.
• Strong multitasking skills and ability to work effectively in a fast-paced, team-oriented environment.
• Excellent communication skills and ability to remain calm under pressure.

Why work for us?

Because it’s more than a job. We take PRIDE in creating a heart-filled, guest-led Pan-Asian dining experience, fueled by passion for our craft, respect for our people, and an unwavering commitment to excellence.