Backup & Storage Engineer (L2) – Commvault, NetBackup & Veeam

Gruve; San Francisco (CA); On-site; USD 105,000 - 145,000; Full time

Job summary

Gruve is seeking a skilled L2 System Administrator to support enterprise backup and storage infrastructure. You will handle backup administration, storage provisioning, incident resolution, capacity monitoring and disaster recovery testing to ensure data protection and SLA compliance.

Collaborating with L1/L3, Server, VMware, Database, Network and Security teams, you will maintain availability, monitor capacity, troubleshoot backup failures, and optimize performance across SAN, NAS and related

Qualifications

• 3–6 years of experience in enterprise backup administration, storage operations and infrastructure production support.
• Hands-on experience in enterprise backup and/or storage operations.
• Experience with backup platforms such as Commvault, NetBackup, Veeam or equivalent.
• Knowledge of backup policies, schedules, retention, backup failures and restore procedures.
• Understanding of SAN, NAS, storage provisioning, LUNs, zoning and storage capacity management.
• Troubleshooting skills across backup agents, connectivity, storage paths, performance and capacity.
• Knowledge of backup validation, recovery procedures and disaster recovery fundamentals.
• Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change and Request Management.
• Experience in SLA-driven enterprise production operations and 24x7 support.
• Ability to analyze logs, document findings and elevate complex issues effectively.

Responsibilities

• Provide L2 support for backup incidents, job failures, alerts and service requests.
• Administer and troubleshoot enterprise backup platforms such as Commvault, NetBackup, Veeam or equivalent tools.
• Investigate failed backups, missed schedules, agent issues, connectivity failures and backup performance problems.
• Monitor backup job status, success rates, retention compliance and backup capacity.
• Execute approved restore and recovery requests for files, virtual machines and supported workloads.
• Support backup policy configuration, schedule changes, client onboarding and agent management.
• Validate backup completion and coordinate recovery testing and disaster recovery activities.
• Escalate complex backup platform issues and data protection risks to L3 SMEs.

Skills

Backup administration

Storage operations

ITIL processes

24x7 support

Scripting

Monitoring tools

ServiceNow

Tools

Commvault

NetBackup

Veeam

Dell PowerStore

PowerMax

NetApp

Pure Storage

VMware

Job description

About Gruve

Gruve is an innovative software services startup dedicated to transforming enterprises to AI powerhouses. We specialize in cybersecurity, customer experience, cloud infrastructure, and advanced technologies such as Large Language Models (LLMs). Our mission is to assist our customers in their business strategies utilizing their data to make more intelligent decisions. As a well-funded early-stage startup, Gruve offers a dynamic environment with strong customer and partner networks.

Position summary:

We are looking for a skilled L2 System Administrator to support enterprise backup and storage infrastructure. The role is responsible for backup administration, storage provisioning, incident resolution, capacity monitoring, backup failure troubleshooting, restore operations and infrastructure availability. The administrator will work closely with L1 operations, L3 SMEs, Server, Database, Virtualization and Application teams to ensure data protection, storage availability and SLA compliance.

Key Responsibilities:

Backup Operations

• Provide L2 support for backup incidents, job failures, alerts and service requests.
• Administer and troubleshoot enterprise backup platforms such as Commvault, Veritas NetBackup, Veeam or equivalent tools.
• Investigate failed backups, missed schedules, agent issues, connectivity failures and backup performance problems.
• Monitor backup job status, success rates, retention compliance and backup capacity.
• Execute approved restore and recovery requests for files, virtual machines and supported workloads.
• Support backup policy configuration, schedule changes, client onboarding and agent management.
• Validate backup completion and coordinate recovery testing and disaster recovery activities.
• Escalate complex backup platform issues and data protection risks to L3 SMEs.

Storage Operations

• Administer and troubleshoot enterprise storage platforms, including SAN, NAS and associated storage infrastructure.
• Support storage provisioning, volume allocation, LUN mapping, zoning coordination and filesystem capacity activities as applicable.
• Monitor storage utilization, capacity, performance, latency and hardware alerts.
• Troubleshoot storage connectivity, path failures, mount issues and capacity-related incidents.
• Coordinate with Server, VMware, Database and Network teams for storage-related issues.
• Support storage expansion, migration, maintenance and approved configuration changes.
• Monitor storage thresholds and identify capacity risks before they affect production services.

Operations & Service Management

• Resolve incidents and service requests within defined SLAs.
• Follow ITIL Incident, Problem, Change and Request Management processes.
• Support major incident restoration, root-cause investigations and corrective actions.
• Execute approved changes and validate service health after maintenance activities.
• Maintain runbooks, operational documentation, incident records and shift handover notes.
• Coordinate with L1/L3, Server, VMware, Database, Network, Security and Application teams.
• Support backup compliance reporting, capacity reporting and continuous service improvement.
• Ensure effective APAC–EMEA–NLAM follow-the-sun handovers.

Required Skills & Qualifications:

• 3–6 years of experience in enterprise backup administration, storage operations and infrastructure production support
• Hands-on experience in enterprise backup and/or storage operations.
• Experience with backup platforms such as Commvault, NetBackup, Veeam or equivalent.
• Knowledge of backup policies, schedules, retention, backup failures and restore procedures.
• Understanding of SAN, NAS, storage provisioning, LUNs, zoning and storage capacity management.
• Troubleshooting skills across backup agents, connectivity, storage paths, performance and capacity.
• Knowledge of backup validation, recovery procedures and disaster recovery fundamentals.
• Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change and Request Management.
• Experience in SLA-driven enterprise production operations and 24x7 support.
• Ability to analyze logs, document findings and elevate complex issues effectively.

Preferred Skills & Qualifications:

• Hands-on experience in enterprise backup and/or storage operations.
• Experience with backup platforms such as Commvault, NetBackup, Veeam or equivalent.
• Knowledge of backup policies, schedules, retention, backup failures and restore procedures.
• Understanding of SAN, NAS, storage provisioning, LUNs, zoning and storage capacity management.
• Troubleshooting skills across backup agents, connectivity, storage paths, performance and capacity.
• Knowledge of backup validation, recovery procedures and disaster recovery fundamentals.
• Experience with enterprise monitoring tools and ServiceNow or equivalent ITSM platforms.
• Understanding of ITIL Incident, Problem, Change and Request Management.
• Experience in SLA-driven enterprise production operations and 24x7 support.
• Ability to analyze logs, document findings and eliminate complex issues effectively
• Vendor certifications in Commvault, Veeam, NetBackup or enterprise storage platforms.
• Experience with Dell PowerStore/PowerMax, NetApp, Pure Storage or equivalent technologies.
• Knowledge of VMware backup, database backup and application-aware recovery.
• Exposure to replication, snapshots, deduplication and immutable backup concepts.
• Basic scripting knowledge using PowerShell, Python or Shell.
• Experience with backup compliance, capacity forecasting and disaster recovery testing.

Why Gruve

At Gruve, we foster a culture of innovation, collaboration, and continuous learning. We are committed to building a diverse and inclusive workplace where everyone can thrive and contribute their best work. If you’re passionate about technology and eager to make an impact, we’d love to hear from you.

Gruve is an equal opportunity employer. We welcome applicants from all backgrounds and thank all who apply; however, only those selected for an interview will be contacted.