Backup Care Facilitator

ADP, Inc.; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k contributions

Disability insurance

14 paid company holidays

Mental health days

Job summary

Cariloop is seeking a compassionate, highly organized Backup Care Facilitator to support members with urgent or short-term caregiving needs across backup care solutions. You’ll coordinate care options, process reimbursements, and respond swiftly to time-sensitive requests.

Role requires availability Mon-Fri 5:00 a.m.–2:00 p.m. CT and rotation for weekends/holidays. You’ll collaborate with teams to ensure safe, reliable caregiving options and excellent member experience.

Qualifications

• Minimum 3 years of experience in care coordination, family support services, provider scheduling, or back-up care services.
• Demonstrated experience in time-sensitive care environments.
• Strong organizational and time management skills with attention to detail.
• Demonstrated ability to work independently, exercise sound judgment, and analyze situations with limited direction.
• Proficiency in using digital tools and case management software.
• Empathy-driven communication skills with the ability to instill trust and confidence.
• Knowledge of national or regional care networks, licensing, and regulatory considerations is a plus.

Responsibilities

• Care Coordination: Fulfill member needs for backup care across child care, elder care, or pet care by identifying and vetting appropriate care providers to meet specific care needs and timeframes.
• Reimbursement Processing: Review, validate, and process member-submitted backup care reimbursement requests accurately and efficiently, ensuring adherence to policy guidelines and timely resolution of payment-related inquiries.
• Timely Response: Act as the frontline responder for last-minute care requests, ensuring resolutions within tight timelines while maintaining a high standard of empathy and professionalism.
• Documentation & Reporting: Maintain detailed and accurate documentation of provider support options and communication.
• Team Collaboration: Work closely with internal team members and networks to ensure seamless service delivery and continuous improvement.

Skills

Care coordination

Time management

Empathy

Communication

Digital tools

Case management software

Analytical thinking

Tools

Case management software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

RESOURCE COORDINATION REGULAR FULL TIME Remote, US

Today Requisition ID: 1059

Overview

Founded in 2012, Cariloop is a care company fueled by a deeper purpose: ensuring that no one goes through caregiving alone. We are a compassionate organization committed to providing steadfast support to those navigating the complexities of caregiving. Our platform is a lifeline, offering personalized guidance from expert Care Coaches, cutting-edge digital tools, and access to an integrated care provider support network and community, tailored to meet the diverse needs of individuals and families at every stage of life.

Operating remotely across the United States, we embrace a virtual work culture that champions collaboration, flexibility, and inclusivity.

Our Impact

At Cariloop, we believe the unbiased, inclusive, and empathetic way we strive to serve caregivers is a reflection of how we serve our employees. You'll have the opportunity to make a genuine difference in the lives of millions of caregivers while enjoying the autonomy and flexibility of remote work. As a member of our team, you'll contribute to a movement to redefine the standard for caregiver support, shaping a future where caregivers feel supported, empowered, and recognized for their invaluable role.

As a Public Benefit Corporation and a Certified B Corp, we are constantly striving to use our business and platform as a force for good, being especially mindful of how we create a profitable, sustainable enterprise while supporting all of our stakeholders and giving back to our communities.

We believe deeply that the way we care for others should be a reflection of the way we care for our team. We seek to foster a culture of care that sees people for who they are and celebrates the core values they hold dear. When we care for our Loopers, our Loopers can focus on caring deeply for the caregivers, families, and communities we serve.

Join us in our mission to create positive change, and together, let's forge a path toward a more caring and connected world.

Cariloop is seeking a compassionate, highly organized, and experienced Backup Care Facilitator who will specialize in Backup Care Solutions, supporting members with urgent or short-term caregiving needs. In this dynamic and fast-paced role, you will support members navigating unexpected care disruptions. You’ll play a critical role in ensuring that members receive timely and reliable options, offering peace of mind during challenging times.

Because backup care needs are often time-sensitive and unpredictable, this role requires availability to support members Monday through Friday from 5:00 a.m. to 2:00 p.m. Central Time, as well as participation in a rotating on-call schedule for weekends and holidays. The ability to respond with urgency, exercise sound judgment, and independently prioritize member needs during these coverage periods is essential to the role.

This position requires a proactive problem-solver with a background in care coordination, provider scheduling, and/or family support services. Your work will directly impact our members' ability to balance caregiving responsibilities with personal and professional obligations.

Key Responsibilities

• Care Coordination: Fulfill member needs for backup care across child care, elder care, or pet care by identifying and vetting appropriate care providers to meet specific care needs and timeframes.
• Reimbursement Processing: Review, validate, and process member-submitted backup care reimbursement requests accurately and efficiently, ensuring adherence to policy guidelines and timely resolution of payment-related inquiries.
• Timely Response: Act as the frontline responder for last-minute care requests, ensuring resolutions within tight timelines while maintaining a high standard of empathy and professionalism.
• Documentation & Reporting: Maintain detailed and accurate documentation of provider support options and communication.
• Team Collaboration: Work closely with internal team members and networks to ensure seamless service delivery and continuous improvement.

Qualifications

• Minimum 3 years of experience in care coordination, family support services, provider scheduling, or back-up care services.
• Demonstrated experience in time-sensitive care environments.
• Strong organizational and time management skills with attention to detail.
• Demonstrated ability to work independently, exercise sound judgment, and analyze situations with limited direction.
• Proficiency in using digital tools and case management software.
• Empathy-driven communication skills with the ability to instill trust and confidence.
• Knowledge of national or regional care networks, licensing, and regulatory considerations is a plus.

Preferred Experience

• Working with families from diverse cultural, socioeconomic, and geographic backgrounds.
• Familiarity with HIPAA compliance and handling of sensitive health or personal information.
• Bilingual abilities are a strong advantage.

Attributes

• Compassion and Empathy - You have a genuine desire to help others.
• Adaptability - You understand that change is inevitable and can adapt quickly to evolving priorities or circumstances.
• Critical Thinking - You think critically to address complex matters by developing creative solutions tailored to the needs of the team or our members.
• Resourcefulness - You are comfortable using technology to research and provide accurate information for services and support.
• Cultural Awareness - You are sensitive to and have respect for diverse cultures, backgrounds, and beliefs without sacrificing quality of service.
• Team Orientation - You effectively work with interdisciplinary teams and embrace knowledge sharing, collaboration, and working towards a common goal.

Benefits and Perks

At Cariloop, our commitment to supporting caregivers, families, and each other extends to every aspect of our organization, including our benefit offerings. Designed to address the holistic needs of our Loopers, our comprehensive program encompasses employee health, financial stability, and overall wellness. By prioritizing the well-being of our Loopers, we not only fulfill our mission but also foster a culture of empathy, collaboration, and support that extends beyond the workplace. Our comprehensive benefits package offers:

• Comprehensive medical, dental, and vision insurance coverage
• Employer contributions to 401k retirement plans and Health Savings Accounts (HSA), empower you to build a secure financial future while taking care of your present needs.
• Company-sponsored life, short-term, and long-term disability insurance, providing peace of mind in both anticipated and unforeseen life events
• Access to Cariloop's member portal and services for both you and your family, offering a wealth of resources and support in navigating your caregiving journey
• Annual stipends through our partner UrbanSitter, providing access to trusted care for your entire household, spanning childcare, tutoring, pet sitting, housekeeping, and senior care services
• Open time-away policy and 14 paid company holidays yearly, promoting self-care and work-life balance, reflecting our commitment to Loopers’ well‑being
• Quarterly mental health days where all Loopers are encouraged to disconnect and recharge for the day
• Paid volunteer time away, allowing all Loopers to make a positive impact in our communities
• Fully paid caregiver leave for all Loopers, reflecting our commitment to supporting caregivers within our own company
• And more!

Please contact the People team at [e-mail] if you would like to request reasonable accommodation during the application or interviewing process.

Cariloop participates in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

In alignment with our core values, Cariloop provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any kind without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. To learn more about how Cariloop creates an environment where people can be their true, authentic selves, click here .