Backhaul Coordinator

Jobvite, Inc.; Phoenix (AZ); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

401(K)

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Stock Purchase Plan

Job summary

Knight Transportation in Phoenix, AZ is seeking a Backhaul Coordinator to identify, secure, and manage backhaul freight, optimizing asset utilization and profitability while maintaining high customer satisfaction. You will balance customer relationships, capacity planning, cost analysis and execution, enter load data into the TMS, monitor shipments, and participate in performance reviews with customers.

This role offers competitive hourly pay, strong benefits, and growth opportunities within a

Qualifications

• Associates degree or equivalent combination of education and/or experience.
• Prior customer service experience in transportation preferred.
• Strong telephone skills and ability to prioritize in a fast-paced environment.

Responsibilities

• Identify, secure, and manage backhaul freight to optimize asset utilization and profitability.
• Balance customer relationships, capacity planning, cost analysis, and execution to support company objectives.
• Enter all customer load information into the Transportation Management System (TMS) and maintain account data.
• Monitor loads, communicate exceptions, and support timely billing and invoice accuracy.
• Develop and maintain customer relationships and negotiate pricing to secure profitable freight.

Skills

Customer service

Transportation experience

Time management

Phone skills

Prior experience in transportation

Education

Associates degree

Tools

TMS

Job description

Join Knight Transportation as a Backhaul Coordinator

Pay Range: $21.32 - $30.69 Hourly

Schedule: Monday - Friday 6:00 am - 4:00 pm (possibly 7:00 am start)

Work with the Industry Leader!

As the most profitable and fastest growing truckload carrier, we are driven to innovate the transportation industry. Knight is a career destination for passionate and talented people seeking growth and opportunity with an industry leader.

What do we live by? The answer is simple…OUR PEOPLE! Knight Transportation is powered by people. We are committed to a culture of high expectations and exceptional performance. At Knight, we hire good teammates who share our values, unselfishly take personal accountability for results, and bring innovative ideas to the table. Our people are passionate about continual learning, display honesty and mutual respect, and give their best every day.

Join our Knight Family as we offer results-driven people a place to make a difference in a stable and maturing industry.

Job Responsibilities: What you will do

Identify, secure, and manage backhaul freight to optimize asset utilization, improve profitability, and maintain high levels of customer satisfaction. Incumbent must be able to balance customer relationships, capacity planning, cost analysis, and execution to support company objectives.

• Anticipate, identify, and resolve load-related issues to meet or exceed customer service expectations.
• Solicit and secure backhaul opportunities from assigned customers by leveraging daily available capacity.
• Facilitate spot rate requests and negotiate pricing to secure profitable freight for dedicated fleets.
• Develop and maintain strong customer relationships while balancing freight demand with available capacity.
• Evaluate and qualify potential backhaul lanes by conducting cost-benefit and risk analyses to determine financial viability.
• Quantify discount rates and assess overall impact of backhaul lanes on individual fleets and company performance.
• Ensure customer needs are met in a timely manner while identifying and maximizing additional revenue opportunities.
• Accurately receive, commit to, and enter all customer load information into the transportation management system.
• Maintain accurate and up-to-date customer account data, including proper setup of newly onboarded accounts.
• Monitor, trace, and follow up on loads, proactively communicating exceptions such as late pickups or deliveries.
• Clear assigned discrepancy queues to support timely and accurate billing.
• Maintain working knowledge of customer contractual requirements, including trailer pool expectations, to optimize equipment utilization.
• Participate in service-focused conference calls with assigned customers to review performance and address concerns.
• Research, document, and code service failures accurately to support service reporting and continuous improvement.
• Proactively work to assist others in achieving the organization's objectives.

Qualifications: What you need to bring

• Previous customer service or related areas in transportation industry required.
• Associates degree or equivalent combination of education and/or experience required.
• Must possess outstanding telephone skills.
• Must be able to set priorities.
• Must possess excellent time management skills.
• Must be able to work in a fast-paced team environment.

What we offer:

• Competitive starting salary commensurate with experience and geographic location.
• Potential bonus pay based on company performance.
• Opportunities to volunteer and give back to local communities.
• Comprehensive Benefits Package which includes:
  • 401(K)
  • Medical, Dental, Vision, Disability, Supplemental and Life Insurance
  • Paid Time Off
  • Employee Stock Purchase Plan

The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.