Background Specialist

DK Security, Inc.

Kentwood (MI)

On-site

USD 25,000 - 29,000

Full time

38 hours ago

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Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Long Term Disability

401K/403b Plan

Pet Insurance

Job summary

DK Security, Inc. is seeking a Background Specialist to manage third-party background screenings and support client accounts. This full-time, in-office position emphasizes clear communication, problem solving, and meticulous data handling.

You will coordinate fingerprinting services, assist clients with enrollment, and act as the primary contact for account-related questions. Regional growth and dependable teamwork are highlighted in this role.

Qualifications

Must be at least 18 years old.
High School diploma or GED required.
Valid driver's license and reliable transportation.
Clean driving record (no major violations in last 3 years).
Strong English reading/writing and communication skills.
Experience with Microsoft Office and data entry.
Ability to work full-time in-office.

Responsibilities

Process and manage third-party background screening requests.
Develop and maintain relationships with clients.
Troubleshoot account setup issues and resolve client concerns.
Serve as primary contact for client communications and support.
Coordinate fingerprinting services and enrollment assistance.
Other duties as assigned.

Skills

Customer service

Problem solving

Attention to detail

English proficiency

Typing / data entry

Education

High School Diploma or GED

Tools

Microsoft Office

Spreadsheet software

Job description

Overview

DK Security is Michigan's fastest growing security company. Established in 1995, we began as an investigations firm and quickly expanded to provide uniform security, event staff security, loss prevention services, and much more based on the needs of our clients.

Overview

DK Security can provide you an opportunity to grow, develop and meet new people in a professional setting. We offer you the opportunity to enjoy the atmosphere of working on a team in a position that serves a critical purpose. DK has earned a reputable name in the security industry thanks to our outstanding officers that work in the field, and we cannot wait to have you join our team!

Job Skills / Requirements

Scope: DK Security's Background and Investigations Department plays a critical role within the organization, supporting a core component of the company's business model. As a Background Specialist, you would serve as a primary point of contact for clients, providing clear and professional communication regarding requested background screenings. Responsibilities include assisting clients with account-related issues, troubleshooting login and system access concerns, creating new user accounts for prospective and existing clients, and facilitating additional account access as needed. This role requires strong customer service, problem-solving abilities, and attention to detail to ensure an efficient and seamless client experience.

TITLE: Background Specialist

PAY RATE: $18-21/hour starting pay with room to grow!

SCHEDULE: 0830-1700 Monday-Friday (40 hpw w/unpaid 30-minute lunch break)

This is a Full-Time hourly position.

This position is fully in-office only. There is no remote or work-from-home option for this position.

CORE COMPUTER SKILLS AND EXPERIENCE WITH TYPING DATA INTO SPREADSHEETS AND WORD PROCESSORS IS REQUIRED FOR THIS POSITION!

Responsibilities

Prior experience in security field work is highly preferred.

Process and manage third-party background screening requests.
Develop and maintain relationships with prospective and existing clients.
Troubleshoot account setup issues and provide timely resolution to client concerns.
Serve as a primary point of contact for client communications and support.
Coordinate fingerprinting services and assist clients throughout the enrollment process.
Other duties as assigned.

Minimum Qualifications

Must be at least 18 years of age or older.
Must be able to provide an education document proving completion of High School or a GED.
Must have a valid driver's license and reliable transportation.
Must not have more than 2 at-fault accidents or 3 moving violations on their driving record from the last 3 years.
Must be able to clearly speak, comprehend, read, and write in the English language.
Must not have been convicted of any felonies, nor have any misdemeanor convictions for crimes of moral turpitude (assaults, weapons, theft, fraud, and drug related crimes).
Must be familiar and comfortable with using a computer mouse, keyboard, and a multiple monitor setup.
Must be capable of creating and maintaining spreadsheets and documents in Microsoft Office.
Must be able to comply to our corporate appearance and grooming policy and have good personal hygiene.
Must possess excellent customer service skills and be able to create a friendly and welcoming environment for their co-workers and our visitors.
Must be able to pay attention to details and remain calm and focused for long periods of time.
Must be able to sit, stand or walk for the duration of the shift, including walking long distances, and possibly up and down stairs.
Must be able to occasionally lift up to 50 pound