backend developer for contact center platform

Diabolocom; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Remote work options

Job summary

Diabolocom, a cloud-based contact center platform, is seeking a senior backend engineer in the United States. You will design, build and optimize back-end services for data processing and delivery, with a focus on reliability and scalability.

You should have 7+ years in software development, 3+ years with Kotlin or Java (Kotlin preferred), experience with PostgreSQL and distributed systems, and a growth mindset toward a lead role; flexible remote options offered.

Qualifications

• 7+ years of software development in product-focused companies.
• At least 3+ years of Kotlin or Java experience; Kotlin preferred.
• Experience with relational databases; PostgreSQL preferred.
• Experience designing and implementing distributed systems.
• Ability to make architectural decisions affecting performance and reliability.
• Strong autonomy, detailed engineering mindset and business focus.
• Comfortable working with and improving an existing codebase; lead role potential.

Responsibilities

• Design, build, and optimize back-end services for data gathering, processing, and delivery.
• Ensure high-quality engineering practices with test coverage, metrics, alerts, and documentation.
• Define and maintain service contracts for seamless system communication.
• Collaborate with product teams to align technical solutions with customer needs.

Skills

Kotlin

Java

Distributed systems

PostgreSQL

Software architecture

Test coverage

Remote work capability

Job description

Technical challenge on HackerRank platform

Diabolocom provides a cloud-based contact center solution that uses AI-driven technologies to optimize customer experience. Its platform supports customer service and sales teams with multichannel interactions, voice quality, real-time analytics, global scalability, CRM integrations, APIs, and services in multiple languages.

• Design, build, and optimize back-end services for data gathering, processing, and delivery
• Ensure high-quality engineering practices through thorough test coverage, robust metrics, alerts, and clear documentation
• Define and maintain service contracts to enable seamless communication between systems
• Work closely with the product team to align technical solutions with customer needs
• 7+ Years of software development experience in product-focused companies
• At least 3+ years of extensive experience with Kotlin or Java; Kotlin is preferred
• Experience with relational databases; PostgreSQL is preferred
• Experience designing and implementing distributed systems
• Ability to make architectural decisions and evaluate their impact on system performance, scalability, and reliability
• Strong autonomy, attention to detail, an engineering mindset, and a business-centric approach
• Comfortable working with and improving an existing codebase
• Willingness to grow into a lead role
• Flexible work arrangements and remote work options