Back Parts Inventory Specialist

ZipRecruiter; City of North Tonawanda (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the RV industry is seeking a Back Parts Inventory Specialist to enhance customer experiences by ensuring efficient parts management and providing exceptional service. The role involves collaborating with technicians, assisting customers, and maintaining organized records in a fast-paced environment.

Qualifications

• Excellent telephone manner and customer service skills.
• Ability to work independently and as part of a team.

Responsibilities

• Assisting customers in selecting required parts.
• Pulling and filling orders from stock.
• Maintaining organized records of repair orders.

Skills

Customer Service

Communication

Organization

Motivation

Education

High School Diploma or Equivalent

Job description

Job Description:

Are you passionate about camping? If so, read on to learn about an exciting opportunity at COLTON RV & Marine!

We are seeking a Back Parts Inventory Specialist based at our North Tonawanda, NY dealership. In this role, you'll help ensure our customers' success and enhance their camping experience. You'll collaborate with RV Technicians to service RVs/Campers and outfit them with accessories for a more enjoyable journey. The work environment is fast-paced.

At Colton RV & Marine, our mission is to provide an exceptional experience to both our employees and customers. We value being Hungry, Humble, & Smart in our actions and interactions. We believe you can excel in this role!

Your responsibilities include:

• Assisting customers (retail and shop) in selecting the required parts in a friendly, professional, and efficient manner.
• Informing customers of related parts and specials, and showcasing our full product line.
• Answering phone calls, providing price quotes, and other information.
• Delivering high-quality service to internal and external customers.
• Pulling and filling orders from stock.
• Notifying the parts manager of out-of-stock items or urgent shop materials.
• Updating service advisors and customers when special ordered parts arrive.
• Informing technicians when all parts have arrived and coordinating their delivery.
• Preparing orders for delivery, ensuring all parts are tagged with customer names and job numbers.
• Following up on back-ordered parts.
• Verifying weekly will-call and back-order files, returning items to vendors or stocking unclaimed or unnecessary parts.
• Assisting outside sales reps with their orders.
• Ensuring internal requests for parts are billed correctly on service repair orders.
• Processing payments from retail customers or obtaining credit authorization.
• Ensuring all charge sales are signed by customers.
• Providing customers with copies of invoices.
• Issuing and tracking shop tools to technicians.
• Maintaining organized records of repair orders, invoices, insurance estimates, and special orders.
• Preparing orders for daily shipment, delivery, or pickup.
• Keeping the front and rear counter areas clean and organized.
• Staying updated on new products and updates.
• Participating with the parts manager in a lost sales tracking program.
• Maintaining a professional appearance.
• Performing other tasks as assigned.

Requirements:

• High School Diploma or Equivalent
• Basic computer skills
• Basic business math skills
• Excellent telephone manner and customer service skills
• RV experience and knowledge are a plus
• Experience in a dealership or auto parts retail store preferred
• Effective communication skills with customers and coworkers
• Motivated, positive attitude, and self-driven
• Ability to work in a fast-paced environment
• Focus and organizational skills
• Ability to work independently and as part of a team
• Willingness to learn new products and skills, and explain them to customers
• Flexibility to work weekends and adapt schedules as needed
• Ability to pass background check and drug screening
• Valid driver's license with a clean driving record