Back Parts Counter Representative

pagemployeejobboard; Fairfield (CT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Strong team culture

Job summary

Mercedes-Benz of Fairfield is seeking an experienced Back Parts Counter Representative to deliver outstanding customer experiences by providing parts and sales support to retail and wholesale customers and the service team. You will ensure parts availability and accuracy to support technicians and drive profitability.

The ideal candidate brings a customer-service mindset, strong communication, reliability, and the ability to thrive in a fast-paced environment while contributing to a

Qualifications

• High school diploma or equivalent with at least 1 year of related experience.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced, results-driven environment.
• Ability to lift up to 50 pounds with assistance as needed.

Responsibilities

• Provide customer service and sales assistance in accordance with company policy.
• Serve as the primary interface with retail and wholesale customers and service department employees to sell parts and accessories.
• Ensure parts are readily available for Service Technicians.
• Support profitability and customer satisfaction through accurate parts handling and documentation.

Skills

Customer service

Team player

Communication skills

Organizational skills

Work ethic

Education

High school diploma

Associate's degree

Tools

Computer proficiency

Job description

Mercedes Benz of Fairfield, a Penske Automotive Group dealership, is looking for an experienced Back Parts Counter Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Back Parts Counter Representative is responsible for providing customer service and sales assistance in accordance with company policy. You will act as the primary interface with retail and wholesale customers as well as service department employees to sell the required parts and accessories.

WHAT WE HAVE TO OFFER

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our Service Technicians have required parts readily available when needed.
• Excellence: Maintain an unparalleled level of detail and accuracy in a fast-paced environment. Focus on customer and Technician satisfaction while ensuring profitability.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Parts Department with the Parts Manager and reporting on your progress.

Our interview process typically includes a phone interview, several in-person interviews, background check, reference check, driving record review, and a drug screen.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

Competencies

• Excellent customer service skills
• Ability to understand, keep abreast of, and comply with federal, state, and local regulations that affect parts department including but not limited to hazardous waste disposal, emergency response, safe driving, and OSHA Right-to-Know
• Ability to ensure the use of proper safety equipment
• Computer proficiency
• Excellent communication skills with the ability to communicate via face-to-face, phone, or by other means of communication
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to process data and organize it for management analysis
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions
• Ability to understand and follow work rules and procedures
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and practices
• Ability to interact well with others and be a positive influence on morale of department, dealership, and organization

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Medium/Heavy Work - Will lift over 50 pounds with assistance device required and/or frequent lifting or carrying of objects weighing up to or over 35 pounds with assistance device available as needed.

This position will require the employee to be standing for prolonged periods of time.

This position requires the ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.

This position requires the ability to hear and talk

This position requires the ability to perform repetitive motion

Position Type/Expected Hours of Work

Works evenings, weekends, and holidays as required.

Required Education and Experience

High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.

Preferred Education and Experience

Associate's degree (A. A.) or equivalent; and two years related experience and/or training; or equivalent combination of education and experience. Minimum of one year's experience working in the service drive or at an auto parts retailer or wholesaler.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

• * ASE Certification preferred but not required
• * i-Car Certification preferred but not required
• * Specific manufacturer's certification preferred but not required
• * Valid Driver's License