Back Office Manager

Kids Dental Brands; Greenville (NC); On-site; USD 77,146,000 - 85,411,000; Full time

Benefits offered by this job

Health coverage

Supplemental benefits

Wellness program

401(k) retirement plan

Paid time off

Job summary

Smile Straight Orthodontics (Greenville) within Kids Dental Brands is seeking a Back Office Manager to lead and support the clinical team, ensuring a smooth patient and family experience in a modern, kid‑focused environment.

This role oversees day‑to‑day operations, staffing, scheduling, and KPIs, while promoting a collaborative culture and ongoing professional development. Monday–Friday, with no nights or weekends, in a community‑minded office dedicated to accessible pediatric care.

Qualifications

• 1+ year as Dental Office Manager or 3+ years as Orthodontic Assistant
• Experience leading teams and supporting operational performance goals
• Current CPR/BLS Certification
• State Board-approved dental assisting credential
• State Board-approved or DANB-approved dental radiology credential

Responsibilities

• Lead and support the clinical team to deliver an exceptional patient and family experience.
• Oversee day‑to‑day clinical operations, including staffing, scheduling, and workflow management.
• Promote efficient patient flow and support same-day care opportunities when appropriate.
• Develop, train, and coach clinical team members while fostering a positive and accountable work environment.
• Help drive office performance by monitoring KPIs, supporting practice goals, and promoting a collaborative team environment.
• Partner with providers and leaders to support operational efficiency, patient satisfaction, and practice growth.
• Maintain accurate orthodontic treatment records, patient charts, and clinical documentation.
• Maintain compliance with company policies, clinical standards, and regulatory requirements.
• Ensure patients and families receive clear treatment, oral hygiene, and post‑operative education.
• Oversee the operational readiness, organization, and efficiency of the clinical department.
• Manage clinical supply inventory, equipment maintenance, and vendor relationships.
• Support clinical procedures and provide chairside assistance as needed.
• Maintain a clean, safe, and professional environment throughout the office.
• Uphold company core values of compassion, authenticity, talent, and teamwork.
• Perform other duties as assigned.

Skills

Team leadership

Operations management

Scheduling

CPR/BLS

Dental radiology credential

Education

Dental assisting credential

DANB/DENT radiology credential

Job description

Ready to take the next step in your leadership career?

Smile Straight Orthodontics (Greenville) is proud to be part of Kids Dental Brands, a growing network of pediatric dental and orthodontic practices. Each local office maintains its unique identity while being supported by the shared resources, culture, and mission of our larger organization.

As we continue to grow, we’re looking for a Back Office Manager to join our Orthodontic team. In this leadership role, you’ll oversee and support our clinical team while helping to drive an exceptional patient and employee experience. We’re looking for a positive, team‑oriented leader who is passionate about developing others, creating a collaborative work environment, and making a meaningful impact in their community.

Why You’ll Love It Here

• Modern Facility - A bright, modern, kid-focused office designed for fun, comfort, and efficiency. Utilizing cutting‑edge technology combined with a compassionate care approach
• Positive & Supportive Culture - Work alongside a team that values collaboration, communication, and celebrating wins together. We believe a great workplace starts with great people.
• Work-Life Balance - Enjoy a predictable daytime schedule with no nights and often shortened Friday schedules, allowing you more time for family, friends, and the activities you enjoy outside of work.
• Professional Growth & Career Development - Whether you're looking to expand your skills and grow in a leadership role, or advance your career within a growing organization, we'll support your development every step of the way.
• Be Part of Something Meaningful - Every day, you'll help patients gain confidence through healthier smiles. Few careers offer the opportunity to make such a visible and lasting impact on people's lives.
• Join a Growing Organization - As part of Kids Dental Brands, you'll have access to ongoing support, resources, training, and opportunities that come with a growing, doctor‑led organization committed to investing in its people.

What You’ll Do

• Lead and support the clinical team to deliver an exceptional patient and family experience.
• Oversee day‑to‑day clinical operations, including staffing, scheduling, and workflow management.
• Promote efficient patient flow and support same-day care opportunities when appropriate.
• Develop, train, and coach clinical team members while fostering a positive and accountable work environment.
• Help drive office performance by monitoring KPIs, supporting practice goals, and promoting a collaborative team environment.
• Partner with providers and leaders to support operational efficiency, patient satisfaction, and practice growth.
• Maintain accurate orthodontic treatment records, patient charts, and clinical documentation.
• Maintain compliance with company policies, clinical standards, and regulatory requirements.
• Ensure patients and families receive clear treatment, oral hygiene, and post‑operative education.
• Oversee the operational readiness, organization, and efficiency of the clinical department.
• Manage clinical supply inventory, equipment maintenance, and vendor relationships.
• Support clinical procedures and provide chairside assistance as needed.
• Maintain a clean, safe, and professional environment throughout the office.
• Uphold company core values of compassion, authenticity, talent, and teamwork.
• Perform other duties as assigned.

Position Requirements

• 1+ years as a Dental Office Manager or 3+ years as an Orthodontic Assistant
• Experience leading teams and supporting operational performance goals preferred
• Current CPR/BLS Certification
• State Board-approved dental assisting credential, certification, or registration (e.g., CDA, RDA, DA I, DA II, or equivalent)
• State Board-approved or DANB-approved dental radiology credential, certification, or permit

Office Schedule

• Monday-Friday
• No weekends or nights required

Benefits That Support You Personally and Professionally

• Health Coverage - Medical, dental, vision, and basic life insurance.
• Supplemental Benefits - Voluntary life insurance, short- and long-term disability, legal assistance, identity theft protection, critical illness, hospitalization, and cancer insurance.
• Wellness Program - Incentive‑based wellness initiatives to support your physical and mental health, plus access to our Employee Assistance Program (EAP).
• Financial Security - 401(k) retirement plan with company match to help you plan for the future.
• Paid Time Off - Enjoy a healthy work‑life balance with paid time off, paid holidays, and dedicated wellness days.

$27 - $27 an hour

Join Our Mission

Be part of something bigger. Help us deliver on our mission that every child, regardless of family income, deserves access to high-quality dental care in a fun, welcoming environment.

Terms of Service: https://kdbstorage2public.blob.core.windows.net/public/compliance/Kids_Dental_Brands_SMS_Terms_Revised_August_2026.pdf

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