Back Counter Parts Associate - Williston, ND

CraneWorks, LLC; Williston (ND); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading global provider of lifting solutions is looking for a Back Counter Parts Associate. This role involves assisting internal customers in finding crane parts, processing orders accurately, and maintaining inventory records. Candidates should possess customer service experience, strong communication skills, and be comfortable using digital tools in a remote environment. Benefits include health insurance, 401(k), and paid time off.

Benefits

Health insurance

Paid time off

401(k)

Dental insurance

Vision insurance

Life insurance

Professional development assistance

Referral program

Qualifications

• Experience with mechanical or industrial parts, preferably in crane construction.
• Basic understanding of crane components or willingness to learn.
• Ability to work independently in a remote setting.

Responsibilities

• Assist internal customers in identifying the correct crane parts.
• Process parts orders while ensuring accuracy.
• Maintain records of customer interactions and orders.

Skills

Retail sales experience

Customer service skills

Communication skills

Organizational skills

Problem-solving abilities

Tools

CRM software

Digital catalogs

Job description

Job Title

Back Counter Parts Associate

Reports to

Parts Manager

Location

Department

Parts

FLSA Status

Hourly – Non Exempt

About Us

CraneWorks is an award-winning global provider of lifting solutions. Our commitment to customer service is unparalleled and we consistently strive to earn our customers’ loyalty and trust. Our fundamental values are safety, quality, integrity, reliability, and teamwork and our commitment to these values help steer our business operations. We are proud to be an Equal Employment Opportunity employer.

Job Summary

This position is responsible for assisting internal customers in finding the correct crane parts, providing exceptional service, and ensuring that the inventory is properly stocked and maintained. They will work closely with technicians and other team members to ensure the efficient operation of the parts department while leveraging digital tools to provide excellent internal customer service, ensuring that internal customers get the correct parts delivered in a timely manner.

Key Responsibilities

• Respond promptly to internal customer inquiries via phone, email, or live chat, helping them identify the right parts based on their needs.
• Process orders for parts and accessories, ensuring accuracy in part numbers, descriptions, and shipping details.
• Develop and maintain a strong understanding of the products offered, including specifications, compatibility, and applications, to provide effective recommendations to internal customers.
• Use online catalogs, digital resources, and manufacturer databases to identify parts and ensure correct product selections for internal customers.
• Handle returns, exchanges, and warranty claims remotely, following company policies to resolve internal customer issues efficiently.
• Keep track of stock levels and notify internal customers of product availability, backorders, or shipping delays.
• Maintain accurate records of internal customer interactions, orders, and returns, and update the database with the necessary information.
• Work closely with the parts department and other team members to address inventory issues and streamline the fulfillment process.

Qualifications

• Previous experience in retail sales, customer service, or working with mechanical or industrial parts, preferably in the crane, construction, or heavy equipment industries.
• Basic understanding of crane components, machinery, and related parts, or the willingness to learn about the crane industry.
• Excellent communication skills and a professional, friendly demeanor.
• Strong organizational skills and the ability to manage inventory and orders efficiently.
• Ability to troubleshoot and provide solutions when customers encounter issues with parts or equipment.
• Ability to work independently in a remote environment, managing time effectively and staying organized without direct supervision.
• Comfortable using digital tools such as emails, live chat, customer relationship management (CRM) software, and online catalogs.

Preferred Qualifications

• Experience working in the crane, construction, or industrial equipment industry.
• Familiarity with computerized inventory management systems.

Benefits

• Health insurance
• Paid time off
• Dental insurance
• 401(k)
• 401(k) matching
• Vision insurance
• Life insurance
• Referral program
• Professional development assistance

CraneWorks is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are treated with respect and dignity. We encourage applicants from all backgrounds, experiences, and perspectives to apply. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status protected by applicable law. CraneWorks is committed to providing a work environment that is free from discrimination and harassment.