Bachelor Level Clinical Coordinator Contact Center Per Diem

pinerest; Grand Rapids (MI); Sur place; USD 27 000 - 41 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

403(b) Retirement Match

Generous PTO

Tuition assistance & loan forgiveness

Employee Assistance Program

Discount on tuition via Davenport Univ

Résumé du poste

Pine Rest is seeking a Bachelor's Level Clinical Coordinator in Grand Rapids, MI. You will uphold the healing ministry through compassionate, patient-centered care, assess needs, coordinate level of care, and manage discharge planning and aftercare information. You will support diverse clients and collaborate with clinicians to ensure quality outcomes.

The role emphasizes teamwork, crisis management, and detailed documentation, with a focus on excellent customer service and equity in care.

Qualifications

• Bachelor's degree in Social Work, Psychology or related field required.
• 1 year of related work experience preferred, to direct workflow and prioritize workload.

Responsabilités

• Ability to work collaboratively with other community agencies on behalf of clients and/or the organization.
• Professionally and calmly handles crisis calls, responding appropriately to the acuity and needs of internal and external customers.
• Helps to coordinate work flow and participates effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Establishes therapeutic relationships with assigned patients/clients including engaging, deescalating, screening, and managing crises.
• Serves as a liaison between community resources, payers, family, patient/client, and hospital- or clinic-based providers of care.
• Responsible to document and report all necessary information according to established policies and procedures when applicable.

Formation

Bachelor's degree in Social Work, Psychology or related field

Description du poste

What Will You Do?

As a Bachelor's Level Clinical Coordinator at Pine Rest, you'll be part of tight-knit team that believes in the healing power of your expertise and compassion. Bachelor's level Clinical Coordinators are responsible to uphold the healing ministry of Christ through relationships that honor integrity, stewardship, empowerment, the promotion of diversity and professional excellence. Performs duties including but not limited to assessing patient needs and referring for determination of appropriate level of care, handling insurance information, gathering relevant information for clinicians, maintaining patient information, discharge planning and coordination of aftercare.

Our Bachelor's Level Clinical Coordinators are driven to make an impact in the lives of those we serve and are motivated by the healing they witness first-hand each day. They are dedicated to excellent customer service, enthusiastic about the care we offer, and foster a sense of belonging and empowerment in a diverse workplace.

Principal Duties and Responsibilities:

• Ability to work collaboratively with other community agencies on behalf of clients and/or the organization.
• Professionally and calmly handles crisis calls, responding appropriately to the acuity and needs of internal and external customers.
• Helps to coordinate work flow and participates effectively and collaboratively in a multi-disciplinary team to insure excellent patient experience.
• Establishes therapeutic relationships with assigned patients/clients including engaging, deescalating, screening, and managing crises.
• Serves as a liaison between community resources, payers, family, patient/client, and hospital- or clinic-based providers of care.
• Responsible to document and report all necessary information according to established policies and procedures when applicable.

What Does This Role Require?

• Bachelor's degree in Social Work, Psychology or related field required.
• A minimum of one year of related work experience preferred, in order to direct workflow and to effectively prioritize workload.

What Benefits Do We Offer?

• Medical, dental, vision & life insurance plans
• 403(b) retirement match contribution by Pine Rest
• Generous PTO for full and part time employees
• Tuition assistance & loan forgiveness
• Employee Assistance Program offering many free and discounted services for therapy, legal, accounting, gym membership, etc.
• Partnership with Davenport University provides generous discount on tuition for employees and family members.

Pine Rest provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All new employees are subject to a criminal background check and education verification which may include sending a copy of your high school diploma, GED, or college transcripts. Successful completion of a drug screen prior to employment is also part of our background process.

The equivalent base pay range for this position is $19.76 - $29.64. Your interview and offer letter will specify whether the role is hourly or salaried. Please note that this range does not include potential shift differentials, incentives, or bonuses, which may be part of the total compensation package. Final base pay will be determined based on location, experience, education, certificates, and FTE status.