Temporary B2B Order Management Specialist

Lindt & Spruengli (USA) Inc.; Stratham (NH); Hybrid; USD 29,000 - 40,000; Full time

Benefits offered by this job

Competitive hourly pay

Job summary

Lindt & Sprüngli (USA) Inc. is seeking a temporary B2B Order Management Specialist in Stratham, NH for a 6-month hybrid role.

You will manage customer orders, coordinate with sales, fulfillment, and vendors, and ensure accurate processing with a premium service level for our B2B customers. The role requires strong organizational skills, attention to detail, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience in customer service/order processing.
• Experience in B2B, retail, hospitality, or consumer goods a plus.
• Strong attention to detail and ability to manage multiple priorities.

Responsibilities

• Enter and process customer orders accurately in internal systems.
• Review pricing, quantities, customization, and delivery timelines.
• Prepare and send order acknowledgments and quotes with approvals.
• Respond to customer inquiries and provide timely updates on order status.
• Coordinate with B2B Sales, Fulfillment, and Finance for payments.
• Track orders from entry to delivery and maintain records.

Skills

Customer service

Order processing

Administrative support

Education

Bachelor’s degree preferred

Tools

ERP & CRM systems

Job description

Who We Are At Lindt, we are a global fast-growing consumer goods company, enchanting the world with premium chocolate. We are driven by our passion for excellence and go the extra mile ensuring that every Lindt experience is nothing short of exceptional. Our collective efforts are geared towards making a positive impact, not only in the world of premium chocolate but also in the lives of our employees, customers, and communities. Our company embraces a culture defined by the core values of Excellence, Innovation, Entrepreneurship, Responsibility, and Collaboration, fostering a dynamic and collaborative environment where these principles drive our success.

Position Summary / Purpose

The Temporary B2B Order Management Specialist plays a critical role in supporting day-to-day operations for the B2B business by ensuring accurate, timely, and high-quality order processing and customer service. This role serves as a key liaison between customers, the B2B sales team, fulfillment operations, and external vendors to deliver a seamless and positive end-to-end customer experience. This individual will manage customer inquiries, process and track orders, coordinate customization requests, and ensure all customer communications and transactional details are executed with a high degree of accuracy and professionalism. The role requires strong attention to detail, organization, and the ability to manage multiple priorities in a fast-paced environment.

This is a hybrid role that requires three days per week in our Stratham, NH corporate office for a 6-month contract.

Key Responsibilities

Order Management & Processing

• Accurately enter and process customer orders in internal systems, ensuring all required details are complete and correct
• Review and validate order information, including pricing, quantities, customization requirements, and delivery timelines
• Prepare and send order acknowledgments and confirmations to customers in a timely manner
• Generate and distribute customer quotes (with appropriate sales approval), ensuring alignment with pricing structures and agreements
• Monitor order status from entry through fulfillment, proactively addressing issues or discrepancies

Customer Service & Account Support

• Serve as a primary point of contact for B2B customers, providing exceptional service and timely responses to inquiries
• Communicate product information, availability, order status updates, and timelines clearly and professionally
• Handle customer requests, changes, and escalations with a solution-oriented mindset
• Build and maintain strong relationships with customers to support retention and satisfaction

Cross-Functional Coordination

• Partner closely with the B2B Sales team to support customer accounts and ensure alignment on quotes, orders, and priorities
• Collaborate with the Fulfillment and Logistics teams to ensure accurate shipment details and timely delivery
• Provide necessary customer and order information to internal stakeholders to support smooth execution
• Coordinate with Finance or Accounts Receivable to collect and verify payment information as needed

Vendor & Customization Coordination

• Work with external vendors to coordinate customized product orders (e.g., packaging, branding, specialty requests)
• Ensure all customization details are accurately captured and communicated to both vendors and internal teams
• Track vendor timelines and follow up as needed to meet customer expectations and deadlines

Shipping, Tracking & Documentation

• Provide customers with shipping confirmations, including FedEx tracking information and delivery updates
• Ensure customers receive accurate receipts and payment documentation in a timely manner
• Maintain organized and up-to-date records of customer transactions, communications, and order history

Process Improvement & System Utilization

• Identify opportunities to improve order processing workflows, communication practices, and customer experience
• Leverage internal systems (ERP/CRM tools) to ensure accurate data entry, reporting, and tracking
• Support adoption of new tools or system enhancements as needed

Education & Experience Bachelor’s degree preferred, or equivalent relevant work experience 1‑3+ years of experience in a customer service, order processing, or administrative support role Experience in a B2B, retail, hospitality, or consumer goods environment is a plus

Total Rewards: Compensation: $25 an hour

Applicants for this position must be currently authorized to work in the United States on a full-time basis. The company will not sponsor applicants for this position for work visas.

Lindt & Sprüngli is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law.

Applicants for this position must successfully pass a background screening and may be required to pass drug screenings as well.

Company Overview

Lindt & Sprüngli has been enchanting the world with chocolate for over 180 years. The long-established Swiss company with its roots in Zurich is a global leader in the premium chocolate category. Lindt & Sprüngli produces quality chocolates today at its 12 factories in Europe and the USA. Its products are sold by 41 subsidiaries and branch offices in around 620 of its own stores as well as via a network of around 100 distributors around the globe. With around 15,500 employees, the Lindt & Sprüngli Group reported sales of CHF5.92billion in 2025. Our commitment to contributing to a sustainable tomorrow is a key element driving the company’s actions and ambitions. Since 2008, the Lindt & Sprüngli Farming Program has been our Responsible Sourcing Standard for cocoa.