B2B Operations Enablement Lead

Equal Opportunity Ventures; New York (NY); Hybrid; USD 180,000 - 210,000; Full time

Benefits offered by this job

Equity

Health insurance

401(k)

Learning stipend

Job summary

Stepful is seeking an experienced Operations Lead, B2B Enablement in New York, NY. You’ll own scalable launch operations for enterprise programs, partnering with CS, Product, Learning, and Engineering to build a repeatable foundation for new clients and programs.

You’ll manage one direct report and report to the SVP, Operations in a hybrid NYC role. The role emphasizes scaling programs like PC-Plus, 12-week Medical Assistant, Phlebotomy, and others while driving efficiency, SOPs, and

Qualifications

• 8+ years building scalable operations for service delivery in a startup
• 2+ years of consulting or strategy roles
• Experience designing and documenting operational processes (playbooks, SOPs, workflows)
• Strong project management instincts with trackable launches

Responsibilities

• Own scaling of existing programs and client launch operations, including planning, QA, coordination and go-live readiness
• Design operational infrastructure for new modalities and delivery models
• Build scalable S4B operations processes (preceptor ops, admissions workflows, sponsorship management)
• Work cross-functionally with Product, Learning, CS and Solutions Architecture to align on toolings and readiness

Skills

Operational leadership

Project management

Cross-functional collaboration

SOP/workflow design

Team management

Ambiguity handling

Job description

B2B Operations Enablement Lead

Operations - New York, NY, USA - USD 180k-210k / year + Equity

Full-time

Visa: US citizen/visa only | Experience: 6+ years

About The Role

Stepful for Business (S4B) is growing fast - new programs, new modalities, new enterprise partners. Every launch is an opportunity to get it right. Every gap in our operational infrastructure is a reason we might not.

About Stepful

Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent. Since our founding in 2021, Stepful's trained over 32,000 practice-ready healthcare workers. Layering onto our successful direct-to-consumer training, Stepful partners with leading healthcare institutions to address the growing national shortage of healthcare workers. We're improving access to quality healthcare for everyone, everywhere, and improving access to healthcare career ladders for those who need them most. Our students form the talent pipelines for major employers such as NY-Presbyterian, Mt. Sinai, HCA, Providence, CVS, and Walgreens. We have partnerships with half of the top 10 health systems in the US and are in process with many more. Stepful is backed by Y Combinator, Reach Capital, and AlleyCorp, with a recent $55M Series C led by Oak HC/FT. We were named the #1 EdTech company in the U.S. by TIME for 2025.

Our Values

• Care first : We do whatever it takes for our students to succeed.
• Learn quickly : We test, learn with data, and iterate.
• Build together : We win when we rely on each other.
• Own it : We show up, take initiative, and show pride.

The Opportunity

As Operations Lead, B2B Enablement, you'll own the systems and processes that make enterprise program launches repeatable and scalable. You'll work across apprenticeship and upskill programs, partnering with Customer Success (CS), Product, Learning, and Engineering to design the operational foundation that lets us bring on a new client - or a new program - without reinventing the wheel every time. You'll manage one direct report and report into our SVP, Operations. This is a hybrid role based out of NYC.

What You’ll Do

• Own the scaling of existing programs and client launch operations. Lead and optimize the end-to-end launch and expansion process for established programs at existing and new clients - including launch planning, QA, cross-functional coordination, and go-live readiness. You will primarily focus on scaling programs like PC-Plus, 12-week Medical Assistant, Phlebotomy, and others as they grow, while also contributing to the rollout of new offerings as we expand.
• Design operational infrastructure for new modalities. When we launch a new delivery model - partner-led enrollment, employer-sponsored sign-up, SSO integration, IT QA processes - you build the operational backbone that makes it work. You think through the implications before go-live, not after.
• Build scalable S4B ops processes. Own ongoing process design for areas like preceptor operations, admissions workflows, sponsorship management, and ops efficiency. The goal is always the same: fewer manual steps, better outcomes, more capacity for the team.
• Work cross-functionally. You'll need to align Product on tooling needs, coordinate with Learning on program readiness, and loop in CS and Solutions Architecture on client-facing implications. You're comfortable in all those rooms and good at getting to a shared plan.

What You’ll Bring

• 8+ years building scalable operations for the delivery of services within a start-up environment, with at least 2 years in the context of B2B partnerships.
• 2+ years of consulting experience (or strategy roles)
• Demonstrated experience designing and documenting operational processes - playbooks, SOPs, workflows - that stick
• Strong project management instincts: you track the details, manage dependencies, and keep launches on schedule
• Experience working cross-functionally on technical or product-adjacent projects (familiarity with SSO, IT QA, or platform integrations is a plus)
• Ability to manage a team while staying close to the work yourself
• Comfort with ambiguity - you can build structure where there isn’t any

Bonus Points If

• You worked in healthcare or EdTech
• You have experience in remote educational delivery (online teaching, virtual simulations, virtual reality etc.)

Interview Process

• Introductory call with Talent Acquisition team member
• Interview with Hiring Manager
• Take-Home Assignment
• Virtual Panel Interview
• On-Site Panel Interview

Benefits And Compensation

• Meaningful Equity Stake
• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Learning stipend
• Open vacation policy, including:

The target base salary range for this opportunity is $180,000 - $210,000 , and is part of a competitive total rewards package including equity and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, internal pay equity and other relevant business considerations.

Stepful is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic.

About Stepful

Stepful is on a mission to revolutionize vocational education. We train people with a high school education in 4 months or less and places them into healthcare jobs. Healthcare is the fastest growing industry in the US accounting for 40% of all jobs added including medical assistants, nursing assistants, and phlebotomists.