B2B eCommerce & CRM Analytics Lead

OptiPeople Resources; Schaumburg (IL); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading eCommerce consulting firm is seeking an experienced eCommerce Business Analyst to enhance digital sales channels and CRM systems. The ideal candidate will collaborate with teams across sales, marketing, and IT to define requirements and drive user experience improvements. The role requires 6+ years in business analysis, expertise in Agile methodologies, and hands-on experience with B2B eCommerce platforms. Candidates should possess strong communication skills and a Bachelor’s degree in a relevant field.

Qualifications

• 6+ years’ experience as a Business Analyst focused on eCommerce & CRM.
• 3+ years’ experience with Agile and/or DevOps methodologies.
• Hands-on experience with B2B eCommerce platforms like Shopify Plus.

Responsibilities

• Partner with various teams to understand objectives and pain points.
• Translate business needs into actionable use cases and requirements.
• Facilitate workshops to gather and prioritize requirements.

Skills

Business Analysis

Stakeholder Collaboration

Agile Methodologies

Technical Communication

Data Analysis

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office Suite

Jira

Confluence

Microsoft Teams

Job description

A leading eCommerce consulting firm is seeking an experienced eCommerce Business Analyst to enhance digital sales channels and CRM systems. The ideal candidate will collaborate with teams across sales, marketing, and IT to define requirements and drive user experience improvements. The role requires 6+ years in business analysis, expertise in Agile methodologies, and hands-on experience with B2B eCommerce platforms. Candidates should possess strong communication skills and a Bachelor’s degree in a relevant field.