B2B Customer Service Representative

Pop-Up Talent; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

MicroAire Surgical Instruments in Charlottesville, VA is seeking a Customer Service Specialist responsible for proactive and reactive activities regarding domestic orders, repairs, and credit returns, while establishing new accounts and answering inquiries from customers and sales representatives.

You will enter orders, process loaners and returns, educate customers on cleaning and sterilization, assist with invoicing research, and support the sales force with pricing, Medicare/Medicaid

Qualifications

• 2+ years of experience communicating with commercial customers in a professional setting.
• Proficient in MS Excel, Word and Outlook.
• Ability to multi-task under pressure; detail-oriented; strong organizational skills.

Responsibilities

• Participates and makes recommendations regarding departmental quarterly plans and performs all essential duties and responsibilities within the company's mission, vision and values
• Enters and follows up on customer orders, and demo/sample/label requests from sales force to ensure expedient delivery
• Handles all service requests, providing loaners as needed
• Assists customers and sales representatives with returns for credit of MicroAire product
• Is responsible for researching applicable information and entering data to properly establish new customer accounts
• Educates customers and sales force on proper cleaning and sterilization techniques of MicroAire instrumentation and disposables, as well as pertinent information regarding installation and usage
• Cross references competitive products to similar MicroAire equipment or disposables
• Handles various inquiries including (but not limited to) pricing, GPO affiliation, package tracking, product material content, Medicare/Medicaid reimbursement, and financing options
• Processes insurance certificate requests
• Processes sales leads based on market group and customer location
• Assists Accounts Receivable group in researching unpaid or short paid invoices
• Establishes access to the proprietary section of the MicroAire web site, and trains customer and sales representatives in navigating the site
• Performs any other tasks as needed or assigned

Skills

Excel

Word

Outlook

Multitasking

Detail-oriented

Organizational skills

Job description

• Is responsible for proactive and reactive activities about domestic orders, repairs and credit returns, establishing new accounts, and responding to a wide range of inquiries from both customers and sales representatives

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Participates and makes recommendations regarding departmental quarterly plans and performs all essential duties and responsibilities within the company's mission, vision and values
• Enters and follows up on customer orders, and demo/sample/label requests from sales force to ensure expedient delivery
• Handles all service requests, providing loaners as needed
• Assists customers and sales representatives with returns for credit of MicroAire product
• Is responsible for researching applicable information and entering data to properly establish new customer accounts
• Educates customers and sales force on proper cleaning and sterilization techniques of MicroAire instrumentation and disposables, as well as pertinent information regarding installation and usage
• Cross references competitive products to similar MicroAire equipment or disposables
• Handles various inquiries including (but not limited to) pricing, GPO affiliation, package tracking, product material content, Medicare/Medicaid reimbursement, and financing options
• Processes insurance certificate requests
• Processes sales leads based on market group and customer location
• Assists Accounts Receivable group in researching unpaid or short paid invoices
• Establishes access to the proprietary section of the MicroAire web site, and trains customer and sales representatives in navigating the site
• Performs any other tasks as needed or assigned

EDUCATION & EXPERIENCE:

• 2+ years of experience communicating with commercial customers in a professional setting.

JOB KNOWLEDGE, SKILLS & ABILITIES:

• Proficient in MS Excel, Word and Outlook
• Ability to multi-task while staying focused under pressure
• Must be detail-oriented, possess strong organizational skills and maintain a low error rating
• Must have the ability to handle difficult situations while maintaining or exceeding customer expectations

We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.