B2B Customer Experience Lead (Hybrid)

Watson-Marlow - North America; Wilmington (MA); Hybrid; USD 50,000 - 78,000; Full time

Benefits offered by this job

401K with company match

Parental leave

Generous vacation & holidays

Volunteer days

Job summary

Watson-Marlow Fluid Technology Solutions seeks a Customer Experience Representative to manage a defined group of customers, guiding inquiries through order entry, tracking, and post-delivery support.

You will serve as the liaison between customers and internal teams, ensuring accurate data in ERP systems and timely order status updates, while maintaining strong relationships and continuous improvement in service delivery.

Qualifications

• 2+ years of experience in B2B customer service, inside sales, or a related role.
• Strong verbal and written communication skills.
• Proactive, solutions-oriented mindset with analytical skills.
• Proficient in Microsoft Office and CRM/ERP systems.

Responsibilities

• Serve as the primary point of contact for customers, addressing inquiries and delivering service.
• Enter customer orders into the ERP system and ensure data accuracy.
• Process payments and support financial operations for account setup.
• Collaborate with internal teams to prioritize customer needs and follow up.

Skills

Customer service

ERP order entry

CRM systems

Dynamics AX

Communication

Tools

Dynamics AX

Job description

Watson-Marlow Fluid Technology Solutions seeks a Customer Experience Representative to manage a defined group of customers, guiding inquiries through order entry, tracking, and post-delivery support.

You will serve as the liaison between customers and internal teams, ensuring accurate data in ERP systems and timely order status updates, while maintaining strong relationships and continuous improvement in service delivery.