B2B Administrative & Client Support Assistant

CRAV Company; Frisco (TX); On-site; USD 28,000 - 40,000; Part time

Job summary

CRAV Co. in Frisco, TX is hiring a part-time B2B Administrative & Client Support Assistant to join our Luxury fragrance team. You will support Scent Consultant and CEO with client communication, CRM updates, and documentation from inquiry to project completion.

The role emphasizes organized, proactive coordination, CRM accuracy, and event support, with occasional weekend involvement for events. Based in Dallas area, in-person work required.

Qualifications

• Two years of project management experience is required.
• Experience with CRM systems; Odoo is a plus.
• Previous administrative, customer service, hospitality, or sales support experience is preferred.

Responsibilities

• Client Communication and Account Support: manage client inquiries, schedule and track next steps, and ensure timely responses.
• CRM Management: enter and maintain client data, documents, and follow-up tasks in the CRM.
• Administrative and Event Support: assist with partnerships, client materials, samples, and occasional on-site event help.

Skills

Communication

Organization

Multi-tasking

Professionalism

Tools

CRM software (Odoo)

Job description

B2B Administrative & Client Support Assistant - CRAV Co.

Frisco, TX | In Person | Part-Time

Hours: 25-30 hours per week

Compensation: $25 per hour

Schedule: Monday through Friday, with occasional weekend availability required to support events.

About CRAV Co.

At CRAV Co., we create elevated scent experiences through luxury candles, custom fragrances, private label products, and interactive experiences. From hotels and corporate gifting to private events and signature scent branding, we help businesses connect with their customers through fragrance.

We are seeking a highly organized, professional, and personable B2B Administrative & Client Support Assistant to support our growing business. This role is ideal for someone who enjoys client communication, takes pride in keeping details organized, and follows through to ensure nothing is overlooked.

You will work closely with our Scent Consultant and CEO to support B2B accounts, coordinate client documentation, maintain accurate CRM records, and help deliver a seamless client experience from initial inquiry through project completion.

What You’ll Be Doing

Client Communication and Account Support

• Follow up with prospective and existing clients by phone and email, providing professional, timely, and attentive service.
• Work alongside the Scent Consultant and CEO to coordinate next steps, track outstanding items, and keep client projects moving forward.
• Assist with scheduling client meetings, discovery calls, and follow-up appointments.
• Communicate client questions, requests, and concerns to the appropriate team member and track them through resolution.

Client Documentation and CRM Management

• Enter and maintain accurate client information, communication notes, project updates, and follow-up tasks in our CRM system.
• Ensure all required client documentation is received, completed, signed where applicable, and properly recorded in the CRM.
• Send and track customer-facing materials, including sales agreements, product information guides, approval forms, and other required documents.
• Confirm that clients have received relevant information guides and instructions, and obtain acknowledgments when required.
• Proactively follow up on missing signatures, incomplete forms, outstanding approvals, and other documentation needs.
• Keep client files organized and current so the Scent Consultant, CEO, and other team members can easily access the latest information.
• Flag missing documentation or unresolved approvals that could delay a project and support complete, accurate internal handoffs.

Administrative and Event Support

• Assist the CEO and Scent Consultant with administrative tasks related to B2B accounts, partnerships, and business growth.
• Help organize client materials, samples, and project information.
• Support event preparation and provide occasional on-site assistance, including weekend events when needed.
• Coordinate with internal team members to ensure clear communication and consistent follow-through on client commitments.

What We’re Looking For

• Strong written and verbal communication skills.
• Excellent organization, attention to detail, and follow-through.
• A professional, friendly, and confident approach to interacting with clients in person, by phone, and by email.
• Ability to manage multiple priorities, meet deadlines, and maintain accurate records in a fast-paced environment.
• A proactive mindset and willingness to follow up until outstanding items are resolved.Comfort using email, spreadsheets, digital documents, and CRM software; experience with Odoo is a plus.
• Reliability, punctuality, discretion, and care when handling client and company information.
• A positive attitude and ability to work both independently and collaboratively.
• A reliable vehicle and ability to travel to events when needed.
• Previous administrative, customer service, hospitality, or sales support experience is preferred.
• Two years of project management experience required.

Schedule

• Part-time, 25-30 hours per week.
• Regular schedule is Monday through Friday.
• Occasional weekend work is required when assistance is needed at an event.
• This position is in person at our Dallas location.

Why Join CRAV Co.?

• Be part of a growing luxury fragrance and lifestyle brand.
• Work closely with the CEO and Scent Consultant.
• Contribute to custom fragrance projects, events, and business partnerships.
• Enjoy a creative, collaborative team environment.
• Explore growth opportunities as the company expands.
• Receive employee discounts on CRAV products and experiences.
• Flexible scheduling within the Monday-Friday workweek, based on business needs and occasional weekend event requirements.