Azure DevOps Support Specialist

Digital Charter, Inc.; United States; In loco; USD 50.000 - 65.000; Tempo pieno

Descrizione del lavoro

Digital Charter, Inc. is seeking an entry-level Azure DevOps Support Specialist to help onboarding teams into Azure DevOps, answer questions, and teach users to use Azure Boards with confidence.

This people-facing role emphasizes clear communication and patience; full training on Azure DevOps environment and onboarding processes is provided.

You will work with project managers and end users to ensure access, proper boards, and smooth adoption of Azure DevOps across teams.

Competenze

• Entry-level role with training provided.
• Experience supporting end users is preferred.
• Ability to explain technical tools in plain language.

Mansioni

• Assist in onboarding teams and projects into Azure DevOps.
• Assist in receiving and tracking access requests from project managers and users, confirming each request is complete before it is handed off for submission.
• Assist in confirming that new users can log in, reach their project, and see the right boards and areas.
• Assist in tracking onboarding status for each team and sharing progress with the team.
• Respond to Azure DevOps how-to questions and access issues.
• Troubleshoot common user issues and resolve them where possible.
• Route requests that need further support to the appropriate team member, and follow up until closed.
• Log support requests and their resolution so recurring issues can be spotted and fixed.
• Teach users to work in Azure Boards: creating and updating work items, using backlogs and sprints, running queries, and reading dashboards.
• Deliver training one-on-one and in group sessions over Microsoft Teams.
• Create and maintain user guides, quick reference sheets, FAQs, and short how-to videos.
• Gather user feedback and improving training materials.
• Schedule onboarding and training sessions, and capturing notes and action items.
• Draft clear, professional emails and announcements to users and stakeholders.
• Assist in other team tasks as assigned.

Conoscenze

Azure DevOps

Customer focus

Clear communication

Training/support

Descrizione del lavoro

Digital Charter, Inc. (DCIT) is seeking an entry-level Azure DevOps Support Specialist to support the onboarding of teams into Azure DevOps. Working as part of a collaborative team, you will help users get set up, answer their questions, and teach them to use Azure Boards with confidence.

This is a people-facing role. The right candidate has supported end users before, explains technical tools in plain language, and stays patient with users at every skill level. Full training on the Azure DevOps environment and onboarding process is provided.

Key responsibilities

Team onboarding

• Assist in onboarding teams and projects into Azure DevOps.
• Assist in receiving and tracking access requests from project managers and users, confirming each request is complete before it is handed off for submission.
• Assist in confirming that new users can log in, reach their project, and see the right boards and areas.
• Assist in tracking onboarding status for each team and sharing progress with the team.

End-user support

• Assist in responding to Azure DevOps how-to questions and access issues.
• Assist in troubleshooting common user issues and resolving them where possible.
• Assist in routing requests that need further support to the appropriate team member, and following up until closed.
• Assist in logging support requests and their resolution so recurring issues can be spotted and fixed.

Training and enablement

• Assist in teaching users to work in Azure Boards: creating and updating work items, using backlogs and sprints, running queries, and reading dashboards.
• Assist in delivering training one-on-one and in group sessions over Microsoft Teams.
• Assist in creating and maintaining user guides, quick reference sheets, FAQs, and short how-to videos.
• Assist in gathering user feedback and improving training materials.

Team support

• Assist in scheduling onboarding and training sessions, and capturing notes and action items.
• Assist in drafting clear, professional emails and announcements to users and stakeholders.
• Assist in other team tasks as assigned.