Azure Cloud Operations Engineer I

Pace Industries, LLC

United States

Remote

USD 60,000 - 85,000

Full time

3 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Rackspace Technology is hiring a Level 1 Azure Infrastructure Support Engineer to join our Cloud Operations team. You will monitor Azure VMs, networks, storage, backups, and related services, handle alerts, perform basic troubleshooting, and escalate complex issues to L2/L3 teams.

A foundational Azure knowledge base and willingness to learn are essential. The role supports both Windows and Linux environments, requires strong documentation and communication, and involves rotating 24x7 shifts to

Qualifications

Bachelor’s degree in information technology, Computer Science, Engineering, or Graduate equivalent.
1–3 years of experience in Infrastructure Support, Cloud Operations, Service Desk, or Technical Support.
Exposure to Microsoft Azure environments preferred.
Experience supporting Windows and Linux operating systems.

Responsibilities

Monitor Azure infrastructure, applications, and services using approved monitoring tools.
Acknowledge, triage, and respond to alerts and incidents within SLAs.
Perform first-level troubleshooting and resolution of infrastructure issues.
Escalate unresolved incidents to L2/L3 support following procedures.
Participate in major incident bridges and provide updates.
Monitor and support Azure Virtual Machines, networks, storage, and backups.
Assist with patching and maintenance activities.
Document incidents, changes, and runbooks.