Azure Cloud Consultant

TechDigital Group; Seattle (WA); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking a Technical Specialist to join their global support team. This role involves resolving complex technical issues and delivering solutions using Azure services. The ideal candidate will have extensive hands-on experience with Azure Governance, Networking, and Security, along with a strong focus on customer experience. You will work collaboratively with architects to enhance customer environments and automate troubleshooting processes. If you have a passion for technology and a desire to make a significant impact in a fast-paced environment, this opportunity is perfect for you.

Qualifications

• Minimum 8 years in engineering/operations role with software/services.
• 5 years in a technical position, 2 years as Azure Cloud Engineer.

Responsibilities

• Resolve complex technical issues in a global support team.
• Build automation and create documentation for operations support.

Skills

Azure Services

Technical Support

Problem Solving

Scripting

Customer Experience Focus

Education

Bachelor's Degree in Engineering or related field

Tools

Azure Governance & Cost Management

Azure Active Directory

PowerShell

ARM Templates

Job description

Designation

Technical Specialist/Associate Consultant

Experience

A minimum of 8 years of experience in an engineering/operations role with a software and/or services company.

Roles & Responsibilities:

1. Resolve critical and complex technical issues in a 24x7x365 global support delivery team. Combine technical expertise and customer requirements to solve complex business challenges.
2. Ability to quickly identify customer issues to specific Azure Services or Azure Platform; and being able to conduct in-depth diagnostics on Azure platform and services.
3. Work with Architects to deliver solutions and deploy new capabilities in customer environment.
4. Analyse and eliminate top issues impacting customer experience.
5. Build automation to solve customer problems and develop scripts to automate troubleshooting and diagnostics activities.
6. Create documentation (SOP's & TSG's) to help L1/L2 teams to support operations.
7. Work on critical, highly complex customer scenarios that span across multiple Azure services.
8. Act as a technical escalation point within the team.
9. Work with architecture team on process improvement and strategic initiatives.

Requirements:

1. 5 years of experience in a technical position and a minimum of 2 years of experience as an Azure Cloud Engineer.
2. Extensive hands-on experience on Azure Governance & Cost Management, Azure Network & Security, Azure Active Directory, Compute & Storage, Backup & DR, Monitoring.
3. Strong hands-on experience on Transformation (Migration) life-cycle and expertise on Azure Migrate & ASR (DRaaS).
4. Expertise in OS (Windows and/or Linux Administration), Virtualization is an added advantage.
5. Experience in ARM templates & PowerShell scripting preferred.
6. Ability to learn new technology in a fast-paced environment.
7. Passion for customers and focus on delivering the right customer experience.