Azure AKS Support Engineer | 24x7 Rotations

Quantum World Technologies Inc.

Bellevue (WA)

On-site

USD 120,000 - 180,000

Full time

28 hours ago

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Job summary

Quantum World Technologies Inc. is seeking an experienced Azure AKS Support Engineer in Bellevue, WA.

The role focuses on providing technical support and troubleshooting for AKS and container-related issues, with hands-on work on AKS, Azure infrastructure, and Kubernetes troubleshooting. You will manage support cases, analyze incidents, investigate root causes, and collaborate with engineering and partner teams.

Qualifications

Hands-on experience with Microsoft Azure and Azure Kubernetes Service (AKS).
Strong knowledge of Kubernetes architecture and containerized workloads.
Experience with Azure CLI, kubectl, and Azure Portal.

Responsibilities

Manage Azure AKS support cases from initial investigation through final resolution.
Analyze, prioritize, and troubleshoot incidents based on business impact and urgency.
Troubleshoot AKS clusters, nodes, node pools, pods, deployments, scaling, upgrades, and connectivity issues.
Work with Azure Container Registry (ACR), Azure Container Instances (ACI), container images, image pulls, ingress, DNS, and Kubernetes services.
Troubleshoot persistent volumes, storage, cluster add-ons, and workload deployment issues.
Use Azure Portal, Azure CLI, kubectl, logs, and diagnostic tools to identify root causes.
Monitor and diagnose issues using Azure Monitor, Container Insights, Activity Logs, and AKS diagnostics.
Coordinate with customers, internal engineering teams, and partner support teams to resolve technical issues.
Maintain clear communication, document troubleshooting steps, and provide resolution summaries.
Participate in crisis management and rotational shifts as required.