AZ: Customer Service Specialist - Resupply

Athena; Phoenix (AZ); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company dedicated to transforming healthcare with innovative SaaS technology. As a Customer Service Specialist, you will play a vital role in supporting patients by managing their resupply needs for sleep therapy products. This remote position offers flexible shifts, allowing you to work from the comfort of your home while ensuring patients receive the timely care they require. If you are a self-starter with strong communication skills and a passion for helping others, this opportunity is perfect for you. Embrace a challenging and supportive career that makes a real difference in people's lives.

Qualifications

• Two years of call center experience or equivalent required.
• Quiet work-at-home environment free of interruption is necessary.

Responsibilities

• Initiates and receives calls to/from patients for resupply orders.
• Provides patient education on in-home equipment usage.

Skills

Strong communication skills

Multi-tasking

Self-starter

Bilingual Spanish speaking

Education

High school education

Associates Degree or college coursework

Tools

Call center dialer

Job description

AZ: Customer Service Specialist - Resupply

ResMed has always applied the best of technology to improve people's lives. Now our SaaS technology is fueling a new era in the healthcare industry, with dynamic systems that change the way people receive care in settings outside of the hospital. We have one of the largest actionable datasets in the industry, creating a complete view of people as they move between care settings. This is how we empower providers–with vital insight to deliver the care people need, right when they need it.

We are looking for representatives to work remote in the Phoenix, AZ area.

Shifts we are currently offering:

1. Monday - Friday 9:30am - 6pm MT
2. Tuesday - Saturday, 9:30am - 6:00pm MT
3. Monday - Friday, 10:30am - 7pm AZ

Responsibilities:

1. Initiates and receives calls to/from patients requiring resupply of sleep therapy products and collects information needed to complete an order.
2. Provides patient education regarding usage of in-home equipment.
3. Understands the unique requirements of patients and provides appropriate direction into a daily work list and documents results of calls.
4. Completes sales orders with accuracy and speed.

Qualifications and Experience:

1. High school education required. Associates Degree and/or college coursework preferred.
2. Two years of call center experience or equivalent.
3. Prior remote experience highly preferred.
4. Quiet work-at-home environment free of interruption and distraction.
5. Must be a self-starter who can troubleshoot challenges on the fly.
6. Must have high speed internet wired via ethernet connection, no Wi-Fi, satellite or hotspot.
7. Strong communication skills on the telephone.
8. Preferred experience working on a call center dialer.
9. Ability to multi-task in a fast-paced environment.
10. Ability to work independently.
11. Bilingual Spanish speaking is a plus.

Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. If this sounds like the workplace for you, apply now!

Brightree is an equal opportunity/affirmative action employer. Brightree is an E-Verify Employer. Brightree is a smoke-free workplace.