AYS Operator-Marriott DFW Hotel

Remington Hotels; Irving (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading hotel in Irving, Texas is seeking a motivated individual to join their team. The role involves making reservations, processing guest requests, and providing information about hotel amenities. Ideal candidates will have a strong work ethic and enjoy teamwork to enhance guest experiences.

Qualifications

• High work ethic and self-initiative required.
• Ability to work varying schedules including nights and weekends.

Responsibilities

• Make reservations using up-selling techniques.
• Process changes and cancellations for group reservations.
• Educate guests about hotel amenities.

Skills

Attention to Detail

Teamwork

Customer Service

Job description

Description

What you will be doing

• Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
• Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
• Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
• Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
• Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.

Qualifications

What we are looking for

• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!