AWS Solution Architect

NeuraFlash; United States; Hybrid; USD 87,400 - 266,300; Full time

Job summary

NeuraFlash is looking for a professional to ensure customer success in building and launching Amazon Connect solutions. This role involves conducting assessments, educating clients, and leading teams. Candidates should have extensive customer-facing contact center experience, knowledge of AWS services, and hands-on coding skills. Various salary ranges are mentioned based on locations across the United States, such as California and Illinois, with offers ranging from $87,400 to $266,300 annually depending on experience and location.

Qualifications

• Customer-facing contact center experience required.
• Hands-on scripting experience with Python, Java, etc.
• Strong troubleshooting skills necessary.

Responsibilities

• Ensure customer success in building Amazon Connect solutions.
• Conduct technology assessments and audits.
• Facilitate business process reviews.
• Educate customers on AWS value proposition.
• Lead customer discovery and ROI discussions.

Skills

Customer-facing contact center experience

Experience building integrations across WFM, CRM, and contact center solutions

Experience with communications protocols and APIs such as WebRTC and SIP

Hands-on scripting/coding (e.g., Python, Java, C#, .NET, Node.js)

Communication and presentation skills

API integration experience

Strong troubleshooting and debugging skills

Experience with CloudFormation and Call Center Routing

Knowledge of automation tools for building and deploying software

Contact center architecture knowledge

Experience in technology/software sales or consulting

Advanced knowledge of AWS services

Salesforce knowledge

Knowledge of other platforms (Genesys, Cisco, etc.)

Experience with Workforce Management solutions

Knowledge of software development methodologies

AWS Cloud Practitioner Certification

AWS Developer Associate Certification

AWS Solution Architect Certification

Salesforce Certified Administrator

Job description

Responsibilities

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash, Part of Accenture customers.
• Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity.
• Facilitate business process reviews to identify customer requirements and processes.
• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud.
• Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimates for delivering that ROI.
• Translate customer requirements into contact center design, leveraging best practices and other AWS Services.
• Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards.
• Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities.
• Drive best practice contact center design into each aspect of solution delivery.
• Effectively manage all aspects of project and customer communications.
• Deliver customer end user training and documentation.
• Exercise independent judgment and take the lead role on enterprise level projects with minimal direction from senior management.
• Lead vision and strategy discussions with contact center and customer service leadership and management.

Qualifications

• Customer-facing contact center experience.
• Experience building integrations across WFM, CRM, and contact center solutions.
• Experience with communications protocols and APIs such as WebRTC and SIP.
• Experience with hands‑on scripting/coding (e.g., Python, Java, C#, .NET, Node.js).
• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers.
• API integration experience.
• Strong troubleshooting and debugging skills.
• Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing.
• Knowledge of automation tools and frameworks for building, testing, and deploying software such as Jenkins, GitLab CI/CD, CodeDeploy.
• Contact center architecture knowledge.
• Experience in technology/software sales, pre‑sales, or consulting.
• Advanced knowledge of AWS services and cloud architecture.
• Salesforce knowledge and familiarity with Salesforce Service Cloud.
• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.).
• Experience with Workforce Management solutions.
• Experience working with outbound dialers and campaign management.
• Knowledge of software development methodologies such as Agile and Scrum.
• AWS Cloud Practitioner Certification.
• AWS Developer Associate Certification or Professional.
• AWS Solution Architect Certification or Professional.
• Salesforce Certified Administrator.

Compensation

• California Annual Salary Range $94,400 - $266,300 USD
• Cleveland Annual Salary Range $87,400 - $213,000 USD
• Colorado Annual Salary Range $94,400 - $230,000 USD
• District of Columbia Annual Salary Range $100,500 - $245,000 USD
• Illinois Annual Salary Range $87,400 - $230,000 USD
• Maryland Annual Salary Range $94,400 - $230,000 USD
• Massachusetts Annual Salary Range $94,400 - $245,000 USD
• Minnesota Annual Salary Range $94,400 - $230,000 USD
• New York / New Jersey Annual Salary Range $87,400 - $266,300 USD
• Washington Annual Salary Range $100,500 - $245,000 USD

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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