AWS Service Delivery Manager

Cloudelligent; United States; Remote; USD 120,000 - 150,000; Full time

Job summary

A leading cloud consultancy is seeking an AWS Service Delivery Manager. You will manage client relationships, lead project teams, and drive cloud solutions delivery while ensuring high standards of quality and performance. Ideal candidates have extensive experience in project management, strong AWS knowledge, and exceptional leadership skills.

Qualifications

• 5+ years of experience in technical project or service delivery management.
• Understanding of AWS cloud platforms and related tools.
• Excellent client management skills.

Responsibilities

• Lead the end-to-end lifecycle of cloud-based projects.
• Collaborate with cross-functional teams to meet project milestones.
• Serve as the primary point of contact for clients.

Skills

Client management

Leadership

Problem-solving

Communication

Education

PMP/CSM/PSM or AWS certifications

Job description

Job Title: AWS Service Delivery Manager

Location: Remote, USA

Employment Type:Fulltime

About Cloudelligent

Cloudelligent is Cloud-native consultancy and AWS Advanced consulting partner ! We specialize in providing bespoke cloud solutions to the Startups and SMBs. Being a next-gen cloud service provider, Cloudelligent helps businesses to make the most out of their cloud investment. We have an international footprint with a diverse team of domain experts, and we are customer obsessed.

Job Objective:

In this role, you will serve as the main point of contact for our customers, lead and manage technical projects from initiation through completion and ensuring timely delivery. You will work closely with cross-functional teams of software engineers, DevOps engineers, designers, and business stakeholders to deliver cloud-based solutions and drive innovation.

Key Responsibilities:

• Lead the end-to-end lifecycle of cloud-based and software development projects, including planning, execution, monitoring, and closure.

• Collaborate with cross-functional project teams (product, engineering, operations, etc.) to ensure alignment on objectives while meeting project milestones, scope, schedule, and budget.

• Develop detailed project plans, ensuring clear deliverables, timelines, and risk management strategies.

• Manage project risks and dependencies, mitigating potential issues and ensuring successful project delivery.

• Serve as the primary point of contact for clients by maintaining strong client relationships, ensuring clear communication and alignment on project progress and ongoing activities.

• Lead daily stand-ups, sprint planning, retrospectives, and other agile ceremonies, ensuring the team follows agile methodologies.

• Work with software developers to ensure that code quality, architecture, and deployment strategies align with cloud infrastructure and business requirements by following SDLC principles

• Monitor and evaluate the success of projects, identifying areas for improvement and implementing lessons learned.

• Stay current on project management trends, tools, and best practices, ensuring the team adopts innovative solutions that improve overall performance.

Requirements

• 5+ years of experience in technical project or service delivery management, preferably in cloud based environments and capable of managing multiple projects and priorities simultaneously.

• Understanding of cloud platforms, preferably AWS and their related tools and services. (e.g., CI/CD pipelines, containerization, compute, storage, networking, security).

• Understanding of software development and experience of coordinating with teams working in various programming languages (e.g., Java, Python, JavaScript, etc.).

• Excellent client management skills, with experience in handling escalations, managing expectations, and ensuring customer satisfaction throughout the project lifecycle.

• Strong communication skills, both written and verbal, with the ability to convey complex technical information to non-technical stakeholders.

• Excellent leadership and team management skills, with the ability to motivate and drive cross-functional teams.

• Strong problem-solving skills, with the ability to navigate and resolve challenges in complex, dynamic environments.

Good to have

• PMP/CSM/PSM or AWS certifications will have preference.

• Familiarity with AI trends and the ability to adopt GenAI practices.